Case Study #1

Synopsis: Through a large services integrator and POS manufacturer, DispatchUs was chosen to deliver services to a leading hard goods retailer and to fulfill a challenging installation project in 465 stores across Canada, during off hours and under a strict deadline.

End Client Overview: The end user is Canada’s leading retailer of hard goods and operates over 1000 stores nationwide. With 57,000 employees and annual revenues in excess of $10 billion, it ranks as a top 35 Canadian company.

The Challenge: The client’s in-store processing system needed to be upgraded primarily through the installation of new hard drives on its back office servers. The most important issue for the end client was the seamless transition from the old to the new hardware.

With live cash registers linked to the target servers, the transfer was a high risk operation. Any interruption or malfunction would prevent the store from operating successfully and seriously impact their business.

To minimize the risk, the end client was looking for a supplier who could provide: on site services across remote locations and a team of technicians who could work outside of store hours, which was critical so that the necessary exchanges were made without interruption to the end client’s business activity. The stores had to be ready for the following day.

The DispatchUs Solution: With its ability to offer on-demand access to IT service professionals, DispatchUs was able to provide a complete, fixed-price, onsite solution. Teams of project coordinators and on site technicians were assembled to carry out the exchange without any interruption to business.

To eliminate risk factors, the project management teams developed an internal reporting structure that ensured that any malfunction would be fixed in time for the next business day.

The Result: All HD exchanges were performed without disruption to the client’s business. Following an aggressive schedule, everything was delivered on time and on budget. The successful installation made DispatchUs the natural vendor of choice for the end client’s other Canadian stores.

 


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