Case Study #2

Synopsis: The end client, a provincial lottery corporation, required the installation of lottery ticket checkers in over 9,000 sites in 60 days.

Client Overview: Our customer is a leading OEM and services company. They currently offer POS and ATM units in over 95 countries and have over 1,000,000 devices installed worldwide.

The Challenge: Our client had been providing POS equipment for a large provincial lottery. The lottery corporation was concerned that the control of ticket checking was with the vendor rather than the consumer.

In order to provide total transparency and continuing confidence in the lottery, the lottery corporation decided to install consumer ticket checking devices in over 9,000 retail locations.

The DispatchUs Solution: Based on its reputation for Just-in-Time delivery, DispatchUs was called upon to develop a fixed-price solution for the roll-out. DisptachUs created and implemented a fully managed project solution by selecting and assembling a workforce of over 300 personnel, including project managers, team leaders and on-site technicians.

The Result: As a leading provider of expert field services, DispatchUs delivered a fixed-cost, fully-managed solution. At the height of the project DispatchUs managed over 250 installations per day. The project followed an aggressive schedule and was completed on time and on budget.

By virtue of our success with this project, DispatchUs has been chosen to install ticket checkers for other provincial lotteries.

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