Job Type: 1- year contract
Location: 2 Smed Lane SE, Calgary, AB, Canada
Start Date: ASAP
Hours per week: 40 hours per week
Shift Schedule: Monday to Friday, 8:30 AM to 5:00 PM
Rate: $27/hr T4 OR $30/hr Inc.
Overview:
Provide Deskside Support to end users with their hardware, software, and networking technical issues
Responsibilities:
- Perform intermediate-to-advanced IMAC (installs, moves, add, changes) services: hardware roll-outs, refreshes, and other hardware deployment related activities on PCs, laptops, printers, POS devices, etc.
- Perform intermediate-to-advanced deskside support services installing and troubleshooting hardware, software, and network related issues
- Handle software installation/support/upgrades
- Provide 1st/2nd level Help Desk support
- Perform basic LAN and internetworking related activities
- Communicate with customers to diagnose problem, establish E.T.A., and parts requirements
Qualifications/Experience:
- Have 3 – 5 years of deskside support experience
- Have 3 – 5 years of IMAC experience doing hardware roll-outs, refreshes, and other deployment related activities
- Have 3 – 5 years of break-fix experience
- Have strong internetworking and troubleshooting skills
- Have A+ certification & at least one certification from either Cisco or Microsoft
- May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, HP)
- Must be a self-starter and have the ability to manage multiple tasks
- Can act in a Team Lead capacity
- Exceptional customer service skills
- Good communication skills
- Ability to work independently or as part of a team
- Ability to complete tasks effectively with minimal supervision
- Must be available to work flexible work schedules
- Must have a minimum of a Diploma from a recognized IT program
- High-level skill set
- Outstanding people skills
- Self-starter, needs to be able to work on his/her own
- Able to assist users with issues after their deployments (all deployments are zero-touch that were completed the night before).
- Proficient in Windows 7 /Office 2013