Job Type: 3- month contract (possibility of extension)
Location: Calgary, AB (100% Onsite – 144 4 Ave SW)
Start Date: ASAP
Schedule: Monday–Friday, 7:00 AM – 4:00 PM OR 8:00 AM – 5:00 PM
Hours per week: 40 hours
Overtime: Occasional evening/weekend work required (paid or time off in lieu)
Rates: $25/hr T4 OR $30/hr Inc.
About the Role
Our client is seeking a hands-on IMAC & IT Asset Management Specialist to support end-user computing and device lifecycle operations within their Calgary office. This role combines technical deployment work with asset and inventory ownership, requiring a strong onsite presence and high attention to detail. You’ll play a critical role in ensuring seamless device deployments, accurate asset tracking, and a high-quality end-user experience across a fast-paced enterprise environment.
Key Responsibilities
- Perform installs, moves, adds, and changes (IMAC) for end-user devices
- Stage, image, configure, and deploy laptops, desktops, and peripherals using SCCM and Intune
- Execute PC refresh cycles, swaps, and break/fix replacements
- Support onboarding (new hires) and offboarding (device recovery and decommissioning)
- Provide onsite, white-glove user support during deployments and transitions
- Manage full asset lifecycle: receive ? tag ? deploy ? recover ? retire
- Maintain accurate asset records in Freshservice or equivalent asset management systems
- Conduct inventory audits, cycle counts, and resolve discrepancies
- Oversee stockroom inventory, including spare device allocation
- Coordinate shipping, RMAs, and vendor returns
- Ensure proper chain-of-custody and secure handling of all IT equipment
- Follow standardized IMAC and asset management processes
- Document all work, asset updates, and audit activities
- Ensure compliance with security, data handling, and disposal policies
- Collaborate with Service Desk, Desktop Support, and vendors to meet SLAs
- Contribute to process improvements and reporting initiatives (Power BI exposure is an asset)
Tools & Environment
- Endpoint Management: SCCM, Intune
- ITSM / Asset Management: Freshservice (or similar)
- Reporting: Power BI
Required Skills & Experience
- 2–5+ years of IMAC or desktop support experience
- Strong hands-on experience with hardware (laptops, desktops, peripherals)
- Experience in Windows 10/11 environments
- Imaging and provisioning using SCCM and/or Intune
- Experience supporting user data migration and device refresh programs
- Experience with ITSM tools (Freshservice preferred)
- Proven asset lifecycle and inventory management experience
- Strong understanding of stockroom operations and logistics coordination
- Knowledge of secure device handling and disposal practices
- High attention to detail and accuracy
Environment & Scope
- Support approximately 800 users and devices in Calgary, and 2,400 enterprise-wide
- Work in a fast-paced, high-volume environment with strict asset tracking requirements
Additional Information
- This role is 100% onsite and not suitable for remote candidates
- May require after-hours or weekend deployment support
- Occasional travel to nearby sites (Olds or South Calgary) is a plus, but not required