Job Type: Contract (Minimum 3 Months)
Location: Fort McMurray, Alberta (100% Onsite)
Work Address: 22K Highway 63 North, Fort McMurray, AB, T9H 3G2
Start Date: ASAP
Hours: Monday to Friday, 8:00 AM – 5:00 PM (8-hour shifts)
Rate: $50/hr T4 OR $60/hour Inc
Overview
Our client is seeking an experienced Onsite IT Support Technician to provide hands-on technical support for end users at its Fort McMurray location. This contract opportunity requires a self-sufficient IT professional who can independently manage day-to-day technical issues while working closely with our client’s centralized remote IT team for escalations and collaborative support. This role is ideal for a customer-focused IT support professional with strong troubleshooting capabilities, excellent communication skills, and hands-on experience supporting Microsoft enterprise environments.
Key Responsibilities
- Deliver onsite technical support to end users for hardware, software, and IT-related issues
- Troubleshoot and resolve issues involving desktops, laptops, printers, peripherals, and other end-user devices
- Support user account administration within Active Directory, including account maintenance and access-related tasks
- Assist users with Microsoft Exchange and Outlook issues, including email access, connectivity, and troubleshooting
- Respond to and resolve service desk tickets, walk-up support requests, and day-to-day IT incidents
- Escalate complex technical issues to the remote client IT team and coordinate resolution efforts
- Maintain consistent onsite support coverage to ensure timely issue resolution and positive end-user experience
- Collaborate effectively with remote infrastructure and support teams to address escalated incidents
- Provide technical guidance and excellent customer service to employees requiring IT assistance
- Assist with general desktop support and endpoint troubleshooting within the Microsoft environment
Required Qualifications
- Proven experience in an onsite IT support / desktop support / technical support role
- Strong hands-on experience with:
- Active Directory
- Microsoft Exchange
- Microsoft Outlook
- Solid troubleshooting experience supporting desktops, laptops, peripherals, and general end-user hardware
- Strong customer service and communication skills with the ability to support non-technical users
- Ability to work independently in an onsite environment with minimal supervision
- Experience managing ticket-based support and prioritizing multiple technical issues
- Valid Canadian work authorization
Preferred Qualifications
- Experience supporting users in industrial, field, or remote site environments
- Broad desktop support and infrastructure troubleshooting experience
- Exposure to working with centralized or remote IT support teams
- Previous experience in enterprise Microsoft environments