Frequently Asked Questions

  1. How to submit an updated resume?
  2. How to change my contact info (mailing address, email address or phone number)?
  3. I do not have any void check for Direct Deposit. What do I do?
  4. I have a registered company OR Incorporated company. Can I send a void check from a personal bank account?
  5. What’s a GST/HST number? How to register?
  6. Am I entitled to statutory holiday compensation?
  7. Am I entitled to vacation pay?
  8. How to do I inform DispatchUs that I won’t be available?
  9. Will I get a Record of Employment (ROE) if I decided not to do service for DispatchUs?
  10. Will I get a T4 or yearly deposit statement for income tax purposes?
  11. What calls am I being paid for? I only get a deposit amount with no details.
  12. Do I get a pay stub mailed to me if I get direct deposit?
  13. How do I close calls, submit paperwork in order to get paid?
  14. Can I get a confirmation of employment letter?
  15. Why do I need to comply with a criminal background check?
  16. Who are Backcheck / Checkwell?
  17. When do I get paid for service calls completed?
  18. Do I ever get paid overtime?
  19. I have and issue with the amount of a call paid or have not been paid. What do I do?
  20. When will I get paid for my services?

How to submit an updated resume?

  • You can change paste your updated resume over the existing one by going to “My Profile” page and scroll down to the “Resume” section.

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How to change my contact info (mailing address, email address or phone number)?

  • You can change your contact information by going to “My Profile” page and updating your information.

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I do not have any void check for Direct Deposit. What do I do?

  • If you do not have any blank checks, ask your bank to provide you with a deposit slip. It’s simple and free.
  • If you have access to your banking information online, you probably have an electronic way to print a deposit slip by yourself. Make sure your void check/deposit slip has your name printed in the left top corner.
  • IMPORTANT: Please note that we cannot deposit to a bank account that is not yours. Even if it is a related member of your family or husband/wife. The Bank is required to confirm your name and account number for all deposits. If the name on the deposit doesn’t match the name on the account, the deposit can be rejected.

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I have a registered company OR Incorporated company. Can I send a void check from a personal bank account?

  • NO. Please make sure that you have a business bank account under your registered or incorporated company name.
  • Void check/deposit slip: Please note that as a registered OR Incorporated company, we cannot make any deposits to a personal bank account. The Bank is required to confirm your name and account number for all deposits. If the name on the deposit doesn’t match the name the account, the deposit can be rejected Make sure your void check/deposit slip identifies your registered/Incorporated company in the top left corner.
  • If you do not have a business void check, ask your bank to issue a deposit slip. It’s simple and free.

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What’s a GTS/HST number? How to register?

  • GST or HST is a business number to collect taxes from different companies that you offer services to. If you register, you may be required to remit the taxes you collect the government at the end of the year.
  • For more info on GST/HST, please visit: http://www.cra-arc.gc.ca/tx/bsnss/tpcs/gst-tps/gnrl/hw-eng.html
  • For example, if you think you will earn more than $30 000 per year as a Sole Proprietor or Incorporated contractor, it is recommended by the Government that you get a GST/HST number. It is free, quick and easy. You can complete your GST registration online, or over the phone by calling the Canada Revenue Agency at 1-800-959-5525, or by downloading RC1- Request for a Business Number, filling out the form and mailing it to the Canada Revenue Agency.
  • Once your GST/HST registration is complete, you’ll be ready to collect and remit the GST or HST. If you do have your GST number, please include it directly in your registration online under the “Tax Identification Number” section of your “profile” page.
  • To request a business number, please visit: RC1- Request for a Business Number

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Am I entitled to statutory holiday compensation?

  • NO. As a Sole Proprietor or Incorporated company working with DispatchUs, you will NOT be compensated for Statutory Holiday’s worked or not.

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Am I entitled to vacation pay?

  • NO. As a Sole Proprietor or Incorporated company working with DispatchUs, you are NOT entitled to be compensated for vacation, nor do you accumulate vacation pay.

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How to do I inform DispatchUs that I won’t be available?

  • Under “My Profile”, click “Save & Continue” until you reach the “Additional Service Provider Information” page, got to the “Availability” section and check the times that you WOULD be available to perform service calls. If you go on vacations, please uncheck all boxes. Upon your return, please make sure you check appropriate boxes again. If you have full time employment with another firm or client, please make sure that THAT time frame is unchecked to avoid us calling you in vain.

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Will I get a Record of Employment (ROE) if I decided not to do service for DispatchUs?

  • NO. As a Sole Proprietor or Incorporated contractor, you are not entitled to ROE or T4s. as you are not an employee of DispatchUs.

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Will I get a T4 or yearly deposit statement for income tax purposes?

  • NO. As a Sole Proprietor or Incorporated contractor, you are not entitled to ROE or T4. As a business owner, it is your responsibility to keep track of your income and expenses for tax filling. We strongly suggest you use a small business accounting system or start an Excel Spreadsheet with all call information to reconcile each payment.
  • We also recommend you sign up for QuickBase – DU Call management System so you can view and print and reconcile calls paid to you. Please visit the QuickBase link in the Resource Center of your Registration Portal to sign up.
  • NOTE: All calls in QuickBase – DU Call Management System are archived every 4 months and no longer become accessible for your viewing. It is your responsibility to print or save the calls list on your local computer for tax reporting purposes.

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What calls am I being paid for? I only get a deposit amount with no details?

  • We recommend you sign up for the Service Provider Financial Portal so you can view and print and reconcile calls paid to you. Please visit the Service Provider Financial Portal section in the Resource Center of your Registration Portal to sign up.
  • NOTE: All calls in Service Provider Financial Portal are archived every 4 months and no longer become accessible for your viewing. It is your responsibility to print or save the calls list on your local computer for tax reporting purposes.

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Do I get a pay stub mailed to me if I get direct deposit?

  • NO. Service Providers do not get pay stubs by mail as it is a business to business relationship. However, Service Providers can receive a weekly online remittance stub though Ceridian and Canada Post’s ePost service which will confirm the amount of the deposit.
  • To sign up to ePost, please visit the ePost link in the Resource Center of your Registration Portal to sign up.

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How do I close calls, submit paperwork in order to get paid?

  • All calls need to be closed in the Dispatch System through your technician portal online, PDA or our call center. If work orders or sign off forms need to be submitted, make they are filled out completely, signed and emailed to: This e-mail address is being protected from spambots. You need JavaScript enabled to view it or faxed to 1.866.331.7470.
  • Calls that are not closed in the Dispatch System or paperwork is not submitted on-time will not be paid.

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Can I get a confirmation of employment letter?

  • NO. As a Sole Proprietor or Incorporated contractor working with DispatchUs, we have a business to business relationship. We can ONLY confirm that we are ONE of your clients and that you do services call for us on an on-demand basis.
  • Please note that this letter will probably not be acceptable by the bank for mortgage or credit purposes.

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Why do I need to comply with a criminal background check?

  • A clear screening report is mandatory to be a Service Provider for DispatchUs in order to preserve the quality of our services to our client. This type of screening is common practice in the industry.
  • Please note that this is a business expense to you. This report is valid for at least one year and can be used to apply for other positions at other companies/placement agencies.
  • To request your report, please go to your local police station, fees may apply. Once you get your results, simply send a quick note to This e-mail address is being protected from spambots. You need JavaScript enabled to view it attaching your background check results to the email.
  • Please visit the background check section for more details.

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Who are Backcheck / Checkwell?

 If you prefer, you can also go to your local police station. The delays and the fees may vary from one police station to  another.
 If you prefer to choose this option, simply forward the final report to us at: This e-mail address is being protected from spambots. You need JavaScript enabled to view it .
Please visit the BackCheck Online Service for more details on that option to obtain your criminal background check results.

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When do I get paid for service calls completed?

  • Kindly refer to our DU Service Provider payment schedule for pay date and pay period. FAQ #20

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Do I ever get paid overtime?

  • NO. As a Sole Proprietor or Incorporated contractor working with DispatchUs, you are not entitled to overtime. Service calls and projects have pre-defined fixed rate agreements. Some of them include additional compensation for Out of Scope work.

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I have and issue with the amount of a call paid or have not been paid. What do I do?

  • If you have a discrepancy/payment issue, we strongly suggest you make a detailed payment reconciliation calculation by yourself before forwarding it to us. Please be very specific such as service call date, site number, work order number, flat rate agreement, what amount was paid, what amount is missing, etc. Remember that the more specific your email is the easier and faster your payment reconciliation will be.

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When will I get paid for my services?

  • Service Providers get their electronic invoices paid weekly, every Friday, if registered for direct deposit.
  • The week begins on Monday and ends on Sunday. Deposit are done on the Friday, 12 days from the Sunday cut off.
  • There can be up to 20 days before your first service call and your first deposit.
  • Calls MUST be closed and paperwork submitted BEFORE midnight on Sunday in order to be included in the deposit schedule and avoid delays in payment.
  • Please see deposit schedule attached for more details.

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 Service Provider Deposit Schedule

 


Contact DispatchUs Today!
Call 1-800-283-5042 or for more information.