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Deskside Support Technician

  • Location: Toronto

Posted 18 days ago

  • Sector: IT Support & Tech
  • Working: On Site
  • Start Date: 2023-09-18
  • End Date: 2023-09-14
  • Job Type: Temporary
  • Job Ref: 15967
Type: Contract (3 months with high possibility of extension) Job Title: Deskside Support Technician Location: 40 King St W, Toronto, ON Hours: M-F - 8:30 am - 5:00 pm Overview: This individual will be providing onsite technical support for employees in Ecosystems (ecosystem is a grouping of 2-3 floors for 1 or more business lines that work together or have the same functions I.e. HR, technology teams etc.) Responsibilities:
  • Perform intermediate-to-advanced IMAC (installs, moves, add, changes) services: hardware roll-outs, refreshes, and other hardware deployment related activities on PCs, laptops, printers, POS devices, etc.
  • Perform intermediate-to-advanced deskside support services installing and troubleshooting hardware, software, and network related issues
  • Handle software installation/support/upgrades
  • Provide 1st/2nd level Help Desk support
Perform basic LAN and internetworking related activities
  • Communicate with customers to diagnose problem, establish E.T.A., and parts requirements
Resolving tickets open by Employees and the Service Desk team
  • Supporting 400-900 users
  • Hardware
  • Laptops/Desktops
  • Windows 10 and Mac devices
  • Office suite
  • VPN
  • Access card System
  • Printers/MFD, follow up with Lexmark
  • Application installs
  • Follow up with users, scheduling repair appointments
  • Updating assets in Service Now data base
  • Opening/closing tickets in Service NoW
Knowledge, Skills, and/or Abilities Required:
  • Have 3 – 5 years of deskside support experience
  • Have 3 – 5 years of IMAC experience doing hardware roll-outs, refreshes, and other deployment related activities. Have 3 – 5 years of break-fix experience
  • Able to assist users with issues after their deployments (all deployments are zero-touch that were completed the night before).
  • Proficient in Windows 10 and Mac devices. Have some expereince with Ticketing system preferrable Serivce Now
  • Have strong internetworking and troubleshooting skills
  • Have A+ certification & at least one certification from either Cisco or Microsoft
  • May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, HP)
  • Must be a self-starter and have the ability to manage multiple tasks
  • Exceptional customer service skills
  • Good communication skills
  • Ability to work independently or as part of a team
  • Ability to complete tasks effectively with minimal supervision
  • Must have a minimum of a Diploma from a recognized IT program
  • High-level skill set
  • Outstanding people skills
  • Self-starter, needs to be able to work on his/her own