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Deskside Support Technician

  • Location: Barrie
  • Salary: 25/hr per hour

Posted about 1 month ago

  • Sector: IT Support & Tech
  • Working: On Site
  • Start Date: 2023-11-20
  • End Date: 2023-11-02
  • Job Type: Temporary
  • Job Ref: 15998
Job Title:  Deskside Support Technician
Location: Barrie, ON - prefer someone living in Barrie or lives close to Barrie
Start Date: November 20th, 2023
End Date: 4 to 5 weeks after start date - could be extended and assigned to another project
Pay Rate:  $25.00/ hour
Hours: Monday to Friday 8:30am to 5pm

Task and Responsibilities:
  • Connect each batch of consoles to the preconfigured lap to image.
  • Image each machine using preconfigured image.
  • Configure hostname, Install QRadar, Tripwire, move PC to correct OU in Active directory, patch OS using SCCM
  • Label physical machine setting it aside for NMS Business support to deploy.
  • Configure Call Manager extension so each device maps to an extension.
  • Configure TMC
  • Test Console - At this point, the device is ready for production use.
  • Decommission old Windows 8.1 Devices in CMDB and IVCT Domain
  • Uncrate all consoles and relocate consoles from shipping to designated staging zone
  • Move/deploy console at client user workstation area  (Disconnecting and removing old device if applicable)
  • Connect all peripherals to ensure each station is configured correctly. (Handset or Headset or both)
  • Dispose/recycle of all packing materials and destroy or recycle old machine

  • Diploma/Degree in Computer Science or related field
  • Minimum 2 years of previous experience troubleshooting and repairing computer hardware, software, networked printers, and other computer peripherals
  • Working knowledge of personal/MAC computers and troubleshooting techniques for software/hardware and network infrastructure
  • Ability to build and configure personal/MAC computers. Knowledge of: imaging systems (such as SCCM), anti-virus systems, Outlook/Exchange, VPN and wireless
  • Strong working knowledge of Microsoft Office suite of products
  • Ability to work independently, as well as, in a team environment
  • Strong desire to contribute to process improvement
  • Excellent customer service, verbal and written communication and interpersonal skills
  • Strong analytical abilities, ability to adapt quickly to new technologies and good technical documentation writing skills
  • Strong organizational skills, ability to prioritize, multi-task and work in a fast-paced environment
  • Someone who takes initiative and is a self-starter Bilingual in English and French an asset
  • Dell certification an asset
  • Knowledge of Apple/Macintosh systems a valuable asset