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Deskside Support Technician

  • Location: Toronto
  • Salary: 28-30/hr per hour

Posted 21 days ago

  • Sector: Other Areas
  • Working: On Site
  • Start Date: 2023-11-27
  • End Date: 2023-11-17
  • Job Type: Temporary
  • Job Ref: 16005

Job Title: Deskside Support Technician
Location: 22 Adelaide St W Toronto, ON M5H 4E3
Duration: 5-year Contract
Days/Hours: Monday to Friday 8am-5pm - 1 hour lunch
Parking: The resource will pay and get reimbursed for parking. 
Pay Rate: $28.00 to $30.00/hour INC


Responsibilities:

  • Perform intermediate-to-advanced IMAC (installs, moves, add, changes) services: hardware rollouts, refreshes, and other hardware deployment related activities on PCs, laptops, printers, POS devices, etc.

  • Perform intermediate-to-advanced deskside support services installing and troubleshooting hardware, software, and network related issues

  • Handle software installation/support/upgrades

  • Basic Active Directory and SCCM Knowledge

  • Provide 1st/2nd level Help Desk support

  • Perform basic LAN and internetworking related activities

  • Communicate with customers to diagnose problem, establish E.T.A., and parts requirements


Qualifications:

  • Have 3 – 5 years of deskside support experience

  • Have 3 – 5 years of IMAC experience doing hardware rollouts, refreshes, and other deployment related activities

  • Have 3 – 5 years of break-fix experience

  • Have strong internetworking and troubleshooting skills

  • Have A+ certification & at least one certification from either Cisco or Microsoft

  • May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, HP)

  • Must be a self-starter and have the ability to manage multiple tasks

  • Exceptional customer service skills

  • Good communication skills

  • Ability to work independently or as part of a team

  • Ability to complete tasks effectively with minimal supervision

  • Must be available to work flexible work schedules

  • Must have a minimum of a Diploma from a recognized IT program

  • High-level skill set

  • Outstanding people skills

  • Self-starter, needs to be able to work on his/her own

  • Able to assist users with issues after their deployments (all deployments are zero-touch that were completed the night before).

  • Proficient in Windows office

Nice to Haves:

  • Experience with Apple devices

  • Audio/Video teleconference devices