Job Type: 3-month Contract (possibility of extension)
Location: Downtown, Toronto, ON
Hours per week: 40 hours per week
Shift Schedule: Monday to Friday, 9 AM to 5 PM
Rate: $27/hr to $28/hr T4 OR $34/hr Inc.
Overview
In this role, you'll provide Level 1 and Level 2 technical support to employees across multiple locations, helping ensure the reliability, stability, and performance of critical IT systems and applications. If you enjoy working with a variety of technologies, thrive in a collaborative environment, and are passionate about delivering outstanding customer service, we'd love to hear from you.
What You'll Do
- Provide Level 1 and Level 2 technical support to end users across corporate and field locations.
- Troubleshoot and resolve hardware, software, networking, VPN, and connectivity issues.
- Install, configure, maintain, and support desktops, laptops, printers, mobile devices, and other networked peripherals.
- Support Microsoft Windows operating systems and Microsoft Office applications.
- Assist with Active Directory user administration, account management, and related support activities.
- Provide remote support to satellite offices and remote users.
- Work with third-party vendors and service providers to maintain network performance and system availability.
- Assist with WAN/LAN connectivity troubleshooting and network-related incidents.
- Maintain accurate hardware and software inventory records.
- Create and update technical documentation and knowledge base articles.
- Ensure compliance with IT security policies, standards, and best practices.
- Participate in after-hours support, maintenance activities, and on-call coverage as required.
What We're Looking For
- University degree, diploma, or equivalent experience in Computer Science, Information Technology, or a related field.
- Minimum 2 years of hands-on IT support experience in a corporate environment.
- Strong knowledge of Microsoft Windows operating systems.
- Experience supporting Microsoft Office or Microsoft 365.
- Understanding of TCP/IP, VPNs, wireless networking, and general networking concepts.
- Experience troubleshooting desktops, laptops, printers, and peripheral devices.
- Excellent customer service and communication skills.
- Strong analytical and problem-solving abilities.
- Ability to prioritize multiple support requests in a fast-paced environment.
- Comfortable working independently and collaboratively within a team.
Nice-to-Have Skills
Experience with any of the following is considered an asset:
- Active Directory
- Microsoft Exchange or Microsoft 365 Administration
- Cisco networking equipment
- VLAN concepts
- VoIP technologies
- Mobile device support
- Asset management
- IT documentation
- ServiceNow or similar ITSM/ticketing systems
Additional Requirements
- Ability to travel between Toronto work locations when required.
- Ability to travel occasionally to the United States if needed.
- Flexibility to work evenings, weekends, holidays, and participate in after-hours support on a rotational basis.