Job Type: 10-week Contract (2.5 months)
Location: 1940 Argentia Road, Mississauga
Start Date: August 31st 2026
End Date: November 13th 2026
Hours per week: 37.5
Shift Schedule: Monday to Friday - shift could be 8:30AM -5PM, or 8AM to 5:30PM, depending on needs of the business).
Rate: $30/hr T4 OR $34/hr Inc.
Position Summary
The PC Technical Support Associate provides on-site support for issues called into the Helpdesk concerning computer and software issues for specified client groups.
Key Responsibilities
- Provide first level support for diverse technical issues called into the Information Systems Division, troubleshoot and support existing hardware and software: desktops/laptops/tablets. Troubleshoot and support hardware peripherals: network printers, scanners, tablets, etc.
- Support local and remote user base. Configure and install workstations/laptops and peripherals for new associates. Resolve assigned Helpdesk tickets within pre-determined SLA
- Document steps to resolution. Act independently to resolve support calls and achieve a high percentage of incident resolution without escalation
- Assist on projects that require Client Services and work with L2 in roll-out of new technologies and applications for the company
- Advise and educate customers on procedural guidelines to ensure a complete solution to their technical or service questions Identify unique or recurring customer/technical problems
- Provide input to management to prevent recurrence Control and documentation of assets issued/received. Maintain and keep up to date all Service Now tickets assigned within a timely fashion.
- Coordinate and work closely with Technical Coordinators in roll out of new technologies and applications for the company
- Participate as a resource on department/corporate IT projects and communicate with team leads as required.
Qualifications:
- Minimum 2 + year technical workstation/laptop support experience MCP
- A+ required Working knowledge of Windows 10 and MAC OS operating systems
- Working knowledge of personal/MAC computers and troubleshooting techniques for software/hardware and network infrastructure
- Ability to build and configure personal/MAC computers. Knowledge of: imaging systems (such as SCCM), anti-virus systems, Outlook/Exchange, VPN and wireless
- Strong working knowledge of Microsoft Office suite of products Ability to work flexible hours
- Ability to work independently, as well as, in a team environment