Title: Deskside Support Technician
Target start date: ASAP
Duration: 4 to 6 weeks
Hours: Monday to Friday 8:30am to 5:00pm
Responsibilities:
- Perform IMAC (installs, moves, add, changes) services on hardware on desktops, laptops
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The majority of the work will be providing support to laptop, PC and peripherals
- Microsoft Office 365 support
- Cabling and PC move, password resets and other general desktop support
- Remote hands/Onsite support to facilitate projects our senior system administrators are working on
- Perform desktop and COTS software installation/upgrades including staging & imaging
- Provide break-fix services
- Perform 1st or 2nd deskside support troubleshooting & remediating hardware, software, & network related issues for end users
- Provide 1st or 2nd level help desk support troubleshooting & remediating hardware, software, & network related issues for end users
- Perform LAN & internetworking related activities
- Handle bench repairs & remedial maintenance
- Deal with 3rd party IT vendors as required
- Manage IT asset inventory as required
Knowledge, Skills, and/or Abilities Required:
- 1-2 years of hardware, software (Windows 7/10), and end user support experience
- Have junior-to-intermediate internetworking & troubleshooting skills
- Must have a minimum of a Diploma from a recognized IT program
- Have A+ certification & potentially other IT industry certifications from CompTIA, Microsoft, Cisco, or other OEMS (Dell, Toshiba, Lenovo, HP, etc.)
- Must be a self-starter & can manage multiple tasks concurrently
- Good customer service skills
- Good verbal & written communication skills
- Ability to work independently or as part of a team
- Ability to complete tasks effectively with minimal supervision
- Available to work flexible work schedules