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Deskside Support/Helpdesk

Posted Il y a 24 jours

  • Sector: IT Support & Tech
  • Contact: Mansi Maheshwari
  • Duration (Weeks): 4.0
  • Start Date: 2022-05-09
  • Expiry Date: 27 May 2022
  • Job Ref: 15542

Title: Deskside Support Technician

Target start date: ASAP

Duration: 4 to 6 weeks

Hours:  Monday to Friday 8:30am to 5:00pm

Responsibilities:

  • Perform IMAC (installs, moves, add, changes) services on hardware on desktops, laptops
  • The majority of the work will be providing support to laptop, PC and peripherals

  • Microsoft Office 365 support
  • Cabling and PC move, password resets and other general desktop support
  • Remote hands/Onsite support to facilitate projects our senior system administrators are working on
  • Perform desktop and COTS software installation/upgrades including staging & imaging
  • Provide break-fix services
  • Perform 1st or 2nd deskside support troubleshooting & remediating hardware, software, & network related issues for end users
  • Provide 1st or 2nd level help desk support troubleshooting & remediating hardware, software, & network related issues for end users
  • Perform LAN & internetworking related activities
  • Handle bench repairs & remedial maintenance
  • Deal with 3rd party IT vendors as required
  • Manage IT asset inventory as required

Knowledge, Skills, and/or Abilities Required:

  • 1-2 years of hardware, software (Windows 7/10), and end user support experience
  • Have junior-to-intermediate internetworking & troubleshooting skills
  • Must have a minimum of a Diploma from a recognized IT program
  • Have A+ certification & potentially other IT industry certifications from CompTIA, Microsoft, Cisco, or other OEMS (Dell, Toshiba, Lenovo, HP, etc.)
  • Must be a self-starter & can manage multiple tasks concurrently
  • Good customer service skills
  • Good verbal & written communication skills
  • Ability to work independently or as part of a team
  • Ability to complete tasks effectively with minimal supervision
  • Available to work flexible work schedules