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Deskside Support Technician

  • Location: Mississauga

Posted Il y a 27 jours

  • Sector: IT Support & Tech
  • Contact: Mansi Maheshwari
  • Duration (Weeks): 48.0
  • Start Date: 2022-08-01
  • Expiry Date: 08 August 2022
  • Job Ref: 15615

Job Title: Deskside Support Technician

Type: Contract - 12 months (renewable for 3 years)

5201 Explorer Drive, Mississauga ON L4W 4H1

Starts: ASAP

Job Description:

Schedule: Monday - Friday - 8:30 AM - 5:00 PM

Must Have Skills:

  • 3+ years of deskside support experience
  • Communication skills must be excellent
  • Minimum of operating system knowledge includes: Microsoft Windows.
  • Basic understanding of TCP/IP networking ,hubs and switches Knowledge of CAT 5 & CAT 3 cabling termination
  • Support of computer networks, as directed by a Level II or III Engineer/Technician
  • Lifting - Ability to lift weight as per regional guidelines from the floor to desktop height

Duties and Responsibilities:

  • Provides quality customer service and support for designated equipment.
  • Escalates problems to appropriate next level of support when necessary.
  • Monitors assigned service calls to ensure timely completion.
  • Time reporting, expense reporting, and other required reports are accurate and submitted on time.
  • Meets/exceeds various service levels as established by assignment (calls per day, ETA’s, on-time response, administrative call closure, customer satisfaction).
  • Responsible for ensuring on-going maintenance and development of positive customer relationships with all business partners and customers.
  • Will perform desktop computer “Break/Fix” support and Simple to Complex Installation, Add, or Change requirements of peripherals & Device Drivers.
  • Can provide low level Smart Hands support