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Second Level Maintenance Technician (Mississauga)

  • Location: Mississauga

Posted Il y a 9 jours

  • Sector: IT Support & Tech
  • Contact: Mansi Maheshwari
  • Duration (Weeks): 12.0
  • Start Date: 2022-05-30
  • Expiry Date: 10 June 2022
  • Job Ref: 15561

Job Title: IT Field Maintenance Technician 

Type: Contract- 3 months /Possibility of extension

Location: 6865 Century Ave Mississauga Ontario L5N 2E2 Canada

Start Date: May 30th, 2022 or sooner

End Date: 3 months after start date

Days/Hours: 
Rotational Shift work - Must be available 7 days a week between 7 AM to Midnight
Weekends: 3 weekends out of every 4 weeks
Night shift: 4 of every 6 weeks
Common start time: 7am, 8am, 10am, noon and 3pm

Hours/Week: 40

Overview

Technicians will swapping defective devices with working devices (POS, Lotto, ATMs), the technicians will be provided one week training on the equipment before being dispatched as a result they must be quick learners.

Responsibilities
- Perform intermediate IMAC (installs, moves, add, changes) activities: hardware roll-outs, refreshes, and other hardware deployment related activities on PCs, laptops, printers, POS devices, etc.
- Perform deskside support services installing and troubleshooting of hardware
- Handle bench repairs (depot service) & remedial maintenance
- Respond/update/close calls from National Dispatch/Call Management Center
- Communicate with customers to diagnose problem, establish E.T.A., and parts requirements
- Technician will be provided company vehicle.

Knowledge, Skills, and/or Abilities Required
- Have 6 months to 1 year of field service experience doing hardware roll-outs, refreshes, and other deployment related activities
- Have A+ certification
-Must have clean driver's abstract
- Must be a self-starter and have the ability to manage multiple tasks
- Exceptional customer service skills
- Good communication skills
- Ability to work independently or as part of a team
- Ability to complete tasks effectively with minimal supervision
- Must be available to work flexible work schedules
- Must have a minimum of a Diploma from a recognized IT program
- Networking, Mechanical and ATM experience will be an asset

Standard tools- for example
Tools required, standard technicians tools:
- Side cutters
- Allen Keys
- Pliers
- Measuring Tape
- MultiBit Screwdriver
- 12.7/16 wrench or wrench set