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Bilingual Deskside Support Technician

  • Location: Ottawa

Posted Il y a 12 jours

  • Sector: IT Support & Tech
  • Contact: Mithra Raveendran
  • Duration (Weeks): 8.0
  • Start Date: 2022-09-22
  • Job Ref: 15667

Job Title: Bilingual Deskside Support
Location: 2855 Swansea Crescent, Ottawa Ontario
Job Type: Contract
Start Date: ASAP
Duration: 2 Months w/ possibility of extension
Pay Rate: $25 -$27.50/Hour
Office Hours - Monday to Friday 8:30 am to 5 pm
 

Tasks/Responsibilities:

  • Taking phone call from customer, responding to e-mails regarding computing issues
  • Provide back-end support for migration of data
  • Migration and upgrading to new MS Win 10 & 11
  • Support client if the customer gets stuck
  • Assisting with projects, imaging PC ’or laptops; applying labels
  • Assisting staging team with what ever is needed to complete other work

 

Qualifications:

  • A related degree/diploma
  • A minimum of 3 years of experience supporting users with end-user computing issues
  • Must speak French
  • Must be fully vaccinated
  • Knowledge of Directory Services
  • Experience with Windows 10
  • MS Office/MS Win 10 etc.
  • Ability to configure and prepare a desktop/laptop from scratch
  • Support and trouble-shoot a desktop issues
  • Ability to follow instructions and direction
  • Be prompt and on time each day
  • Be efficient and organized and professional
  • Good customer service skills, good communications written and oral