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Bilingual Deskside Support Technician

  • Location: La Pocatière
  • Salary: 28/h per hour

Posted Il y a environ 1 année

  • Sector: IT Support & Tech
  • Working: On Site
  • Start Date: 2023-02-27
  • End Date: 2023-02-07
  • Job Type: Temporary
  • Job Ref: 15827
Type: Part time Contract
Job Title:  Bilingual Deskside Support Technician
Location:  30 QC-230, La Pocatière, QC G0R1Z0
Shifts: Tuesday, Thursday 9-5
Duration: 6 months with possibility of extension
Pay Rate: $28-30/hour
Provide Deskside Support to end users with their hardware, software, and networking technical issues
•    setting a static IP on a workstation 
•    toning out a connection back to a patch panel 
•        Perform intermediate-to-advanced IMAC (installs, moves, add, changes) services: hardware roll-outs, refreshes, and other hardware deployment related activities on PCs, laptops, printers, POS devices, etc.
•        Perform intermediate-to-advanced deskside support services installing and troubleshooting hardware, software, and network related issues
•        Handle software installation/support/upgrades
•        Provide 1st/2nd level Help Desk support
•        Perform basic LAN and internetworking related activities
•        Communicate with customers to diagnose problem, establish E.T.A., and parts requirements
Knowledge, Skills, and/or Abilities Required:
•        Have 3 – 5 years of deskside support experience
•        Have 3 – 5 years of IMAC experience doing hardware roll-outs, refreshes, and other deployment related activities
•        Have 3 – 5 years of break-fix experience
•        Have strong internetworking and troubleshooting skills
•        Have A+ certification & at least one certification from either Cisco or Microsoft
•        May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, HP)
•        Must be a self-starter and have the ability to manage multiple tasks
•        Can act in a Team Lead capacity
•        Exceptional customer service skills
•        Good communication skills
•        Ability to work independently or as part of a team
•        Ability to complete tasks effectively with minimal supervision
•        Must be available to work flexible work schedules
•        Must have a minimum of a Diploma from a recognized IT program
•        High-level skill set
•        Outstanding people skills
•        Self-starter, needs to be able to work on his/her own
•        Able to assist users with issues after their deployments (all deployments are zero-touch that were completed the night before).
•        Proficient in Windows 7 /Office 2013