Job description

Job Title: Customer Service Representative

Location: 17313- 111 Ave. NW, Edmonton, AB T5S 0A8

100% on site

Duration: Permanent

Days/Hours: Monday to Friday 7:30 AM to 4:30 PM with 1 hour lunch

Hours/Week: 40

Salary Range: $43,000.00 - $50,000.00

Vacation: 3 weeks

Benefits: Career Development and tuition reimbursement program, Health/Dental/Life Benefit programs, EAP Program, RRSP Program (company matches at 50% of whatever the employee contribute up to a maximum of $1000 each year.

Assessment: Cognitive and Behavioral to be done before first interview

Job Objective:

A Customer Service Representative at Safety Express works collaboratively with sales and support teams toward the achievement of customer satisfaction, revenue generation and long-term company goals.  This role requires a friendly, responsive, and well-organized person who thrives in a fast-paced work environment

Responsibilities:

• Manage flow of orders from entry through to invoicing while communicating effectively with customers regarding timelines and effective product substitutions to prevent backorders.

• Providing best in class customer service; proactive with a solutions-based approach.

• Support warehouse including, receiving, stocking, and picking of orders (Heavy lifting may be required (50lbs).

• Maintaining relationships with local house accounts supported by outbound sales calls.

• Support Accounts Receivables and Accounts Payable team members on pricing, shipping or account discrepancies in a timely manner and settling credit card terminal daily.

• Review open orders and back orders daily, following up with vendors on back orders as appropriate; and ensure the customer receives their products in an appropriate time.

• Maintain showroom and office area in customer ready condition.

• Support website administrative duties including:

· Manage customer set up and process website orders in ERP system.

· Provide timely customer service by providing estimated lead times on back orders or suggesting in-stock alternatives.

· Manage customer enquiries through the chat function, responding in a timely manner.

Must Have:

• 1-2 years’ experience in B2B customer service or retail.

• Excellent written and verbal communication with a strong aptitude for customer service.

• Proficiency in Microsoft Office Applications.

• Physical requirements: Walking, bending, reaching, stretching, climbing ladders, lifting 50 pounds, visual acuity to read bar code labels and location labels.

Nice to Have:

• Forklift certification (or capable of certification) not required but considered an asset.

• Experience with ERP and CRM systems not required but considered an asset.

• Knowledge in abatement, restoration, construction, professional cleaning, or general safety fields is not required but considered an asset.