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Deskside Support Technician

  • Location: Toronto

Posted Il y a 26 jours

Job Type: 1-year contract with possibility of extension
Job Title:  Deskside Support Technician
Start date: ASAP
Location: 333 King St East, Toronto Ontario
Shifts: Mon – Tues = WFH (work from home); Wed – Fri = Work onsite at 333 King St 
Shift Schedule: M-F - 9:00 am - 5:00 pm  
Pay Rate:  $27-29/ hour

Provide Deskside Support to end users with their hardware, software, and networking technical issues

  • Perform intermediate-to-advanced IMAC (installs, moves, adds, changes) services: hardware rollouts, refreshes, and other hardware deployment-related activities on PCs, laptops, printers, POS devices, etc.
  • Perform intermediate-to-advanced deskside support services installing and troubleshooting hardware, software, and network-related issues
  • Handle software installation/support/upgrades
  • Provide 1st/2nd level Help Desk support
  • Perform basic LAN and internetworking-related activities
  • Communicate with customers to diagnose problems, establish E.T.A., and parts requirements
  • Tracking tickets opened by Team and Service Desk
  • Supporting over 1550 users (white glove service)
  • Hardware
  • Onboarding
  • Mac OS/Windows 10
  • Laptops/Desktops
  • Cell phones
  • Office suite
  • VPN
  • Printers/MFD, follow up with Lexmark
  • Meeting room support
  • Follow up with users
  • Updating Service Now
  • Opening/closing tickets in Service Now
Knowledge, Skills, and/or Abilities Required:
  • Have 3 – 5 years of deskside support experience
  • Have 3 – 5 years of IMAC experience doing hardware rollouts, refreshes, and other deployment-related activities
  • Have 3 – 5 years of break-fix experience
  • Have strong internetworking and troubleshooting skills
  • Have A+ certification & at least one certification from either Cisco or Microsoft
  • May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, HP)
  • Must be a self-starter and can manage multiple tasks
  • Can act in a team-lead capacity
  • Exceptional customer service skills
  • Good communication skills
  • Ability to work independently or as part of a team
  • Ability to complete tasks effectively with minimal supervision
  • Must be available to work flexible work schedules
  • Must have a minimum of a Diploma from a recognized IT program
  • High-level skill set
  • Outstanding people skills
  • Self-starter, needs to be able to work on his/her own
  • Able to assist users with issues after their deployments (all deployments are zero-touch that were completed the night before).
  • Proficient in Windows 7,10 /Office 2013