Job Title: Deskside Support Technician
Start date: ASAP
Location: 333 King St East, Toronto Ontario
Shifts: Mon – Tues = WFH (work from home); Wed – Fri = Work onsite at 333 King St
Shift Schedule: M-F - 9:00 am - 5:00 pm
Pay Rate: $27-29/ hour
Overview:
Provide Deskside Support to end users with their hardware, software, and networking technical issues
Responsibilities:
- Perform intermediate-to-advanced IMAC (installs, moves, adds, changes) services: hardware rollouts, refreshes, and other hardware deployment-related activities on PCs, laptops, printers, POS devices, etc.
- Perform intermediate-to-advanced deskside support services installing and troubleshooting hardware, software, and network-related issues
- Handle software installation/support/upgrades
- Provide 1st/2nd level Help Desk support
- Perform basic LAN and internetworking-related activities
- Communicate with customers to diagnose problems, establish E.T.A., and parts requirements
- Tracking tickets opened by Team and Service Desk
- Supporting over 1550 users (white glove service)
- Hardware
- Onboarding
- Mac OS/Windows 10
- Laptops/Desktops
- Cell phones
- Office suite
- VPN
- Printers/MFD, follow up with Lexmark
- Meeting room support
- Follow up with users
- Updating Service Now
- Opening/closing tickets in Service Now
- Have 3 – 5 years of deskside support experience
- Have 3 – 5 years of IMAC experience doing hardware rollouts, refreshes, and other deployment-related activities
- Have 3 – 5 years of break-fix experience
- Have strong internetworking and troubleshooting skills
- Have A+ certification & at least one certification from either Cisco or Microsoft
- May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, HP)
- Must be a self-starter and can manage multiple tasks
- Can act in a team-lead capacity
- Exceptional customer service skills
- Good communication skills
- Ability to work independently or as part of a team
- Ability to complete tasks effectively with minimal supervision
- Must be available to work flexible work schedules
- Must have a minimum of a Diploma from a recognized IT program
- High-level skill set
- Outstanding people skills
- Self-starter, needs to be able to work on his/her own
- Able to assist users with issues after their deployments (all deployments are zero-touch that were completed the night before).
- Proficient in Windows 7,10 /Office 2013
.