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Deskside Support Technician

  • Location: Ondo

Posted Il y a 23 jours

  • Sector: IT Support & Tech
  • Contact: Brett Duncan
  • Duration (Weeks): 100.0
  • Start Date: 2022-11-21
  • Job Ref: 15737

Job Title: Deskside Support Technician

Location: 5201 Explorer Dr., Mississauga, Ontario L4W 4H1 Canada

Duration: 12 months and renewable yearly for up to 3 years

Start Date: November 30th, 2022

Days/Hours: 8:00 AM to 5:00 PM
Hours/Week: 40

Pay Rate: $25-28/hr

Overview:
The Deskside Support Technician - is an intermediate position that performs tasks related to the repair of a variety of technology-based products in an end-user computing environment.

Responsibilities:

  • Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC’s, desktops, laptops, tablets and printers.
  • Provide support to client identified VIPs
  • Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.
  • Perform Install/Move/Add or Change (IMAC) activities.
  • Perform all assigned desk-side support activities
  • Display outstanding technical and professional services skills at all times
  • Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
  • Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair
  • Understands and follows all documented service operations policies and procedures.
  • Other duties or certifications may be assigned to meet business needs

Education / Experience Requirments:

  • Technical school certification or equivalent of 3-5 years of relevant experience

Certifications / Qualifications:

  • Maintain all required OEM Certifications as directed by Management
  • Knowledge of relevant software and hardware systems
  • Understanding of ITIL methodologies
  • A+ certification is desired
  • May require additional customer-specific certifications or training as required

Skills:

  • Excellence in communication and customer-facing skills
  • Strong oral, written and interpersonal skills
  • Ability to follow instructions and processes with minimal instruction

MUST HAVES

  • Inventory (asset) management history
  • ServiceNow experience
  • Desktop trouble shooting experience