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IT Field Service Technician (Rock Forest)

  • Location: Rock Forest

Posted Il y a 10 jours

Job Title: Bilingual Second Level Maintenance Technician (Rock Forest)
Job Type: 3-month Contract to permanent offer or extension

Location: Rock Forest
Starts: ASAP

Ends: 3-months from start date
Pay Rate: $25.00/hr for the contract and $51,000 for a permanent offer
Shifts: Rotating Shifts – 8 AM to 5 PM, 1:30 PM to 10:30 PM + work every second or third weekend, 8 AM to 5 PM OR 1:30 to 10:30 PM
Benefits: Dental, medical, pension plan, savings plan, stock purchase plan, life insurance and performance bonuses

Position Summary:
Our client is looking for a Second Level Maintenance Technician to lend their manual skills to resolve technical problems as it relates to software, hardware, and services, for their clients of which include restaurants, shops, banks, and airports. 


Responsibilities:

  • Communicate with customers to ensure their needs are met and that work/service performed is completed accurately and to their standards.  
  • Log all customer calls and activity, plus track all expenses incurred in the delivery of services (like phone calls or driving).
  • Manage everything from network faults and traffic, to configuration, security, and remote system access.
  • Responding to dispatcher daily on a call-by-call basis.
  • Conduct work at customer site(s) and our client’s local offices.

Qualifications:
  • Must speak French fluently
  • High School diploma or equivalent (though an Associate’s Degree is preferred).
  • Up to six months of related experience (but more than that is always a plus).
  • A+ Certification, PC skills, basic electronic skills, and some specific hardware and operating system familiarity.
  • Knowledge of systems architecture, database management systems, and network and systems management systems.
  • Amazing flexibility and a positive attitude. No. Matter. What. (We’re talking some nights, weekends, overtime, flex shifts, and being on call to keep our customers happy.)
  • A strong back. This position must require prolonged travel, rotating shifts, carrying, and lifting tools and parts weighting up to 50 lbs., and bending, squatting, walking, standing and/or sitting for prolonged periods of time.