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IT Service Technician

  • Location: Toronto

Posted Il y a environ 1 année

Job Title: IT Service Technician

Type: Permanent Full Time

Location: 130 Adelaide Street W, Suite 1920, Toronto, ON M5H 3P5

Start: ASAP

Schedule: Monday - Friday - 8:30 AM - 6:00 PM

Job Description:

  • Perform IMAC (installs, moves, add, changes) services on hardware on desktops, laptops, tablets, flat panel monitors, printers, point of sale (POS) + peripherals, routers, firewalls, switches, access points, & servers
  • Perform desktop and COTS software installation/upgrades including staging & imaging
  • Provide break-fix services
  • Perform 1st, 2nd, or 3rd level deskside support services troubleshooting & remediating hardware, software, and network related issues for end users & Executives (white glove)
  • Provide 1st, 2nd, or 3rd level help desk support for end users & Executives (white glove)
  • Perform LAN and internetworking related activities
  • Handle bench repairs & remedial maintenance
  • Deal with 3rd party IT vendors as required
  • Work in a Team Lead capacity as required
  • Managing AD
  • OCTDA, Intune,Team Softwares
  • AV Support
  • Great Communicator 
Knowledge, Skills, and/or Abilities Required:
  • 5+ years of hardware, software (Windows 7/10), end user support experience
  • Have intermediate-to-advanced internetworking and troubleshooting skills
  • Must have a minimum of a Diploma from a recognized IT program
  • Have A+ certification & other IT industry certifications from CompTIA, Microsoft, Cisco, or other OEMS (Dell, Toshiba, Lenovo, HP, etc.)
  • Must be a self-starter and can manage multiple tasks concurrently
  • Good customer service skills
  • Good verbal and written communication skills
  • Ability to work independently or as part of a team
  • Ability to complete tasks effectively with minimal supervision
  • Available to work flexible work schedules