Job Title: IT Service Technician
Type: Permanent Full Time
Location: 130 Adelaide Street W, Suite 1920, Toronto, ON M5H 3P5
Start: ASAP
Schedule: Monday - Friday - 8:30 AM - 6:00 PM
Job Description:
- Perform IMAC (installs, moves, add, changes) services on hardware on desktops, laptops, tablets, flat panel monitors, printers, point of sale (POS) + peripherals, routers, firewalls, switches, access points, & servers
- Perform desktop and COTS software installation/upgrades including staging & imaging
- Provide break-fix services
- Perform 1st, 2nd, or 3rd level deskside support services troubleshooting & remediating hardware, software, and network related issues for end users & Executives (white glove)
- Provide 1st, 2nd, or 3rd level help desk support for end users & Executives (white glove)
- Perform LAN and internetworking related activities
- Handle bench repairs & remedial maintenance
- Deal with 3rd party IT vendors as required
- Work in a Team Lead capacity as required
- Managing AD
- OCTDA, Intune,Team Softwares
- AV Support
- Great Communicator
- 5+ years of hardware, software (Windows 7/10), end user support experience
- Have intermediate-to-advanced internetworking and troubleshooting skills
- Must have a minimum of a Diploma from a recognized IT program
- Have A+ certification & other IT industry certifications from CompTIA, Microsoft, Cisco, or other OEMS (Dell, Toshiba, Lenovo, HP, etc.)
- Must be a self-starter and can manage multiple tasks concurrently
- Good customer service skills
- Good verbal and written communication skills
- Ability to work independently or as part of a team
- Ability to complete tasks effectively with minimal supervision
- Available to work flexible work schedules