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PC Technical Support Associate

  • Location: Mississauga

Posted Il y a environ 2 mois

  • Sector: IT Support & Tech
  • Working: On Site
  • Start Date: 2023-01-09
  • End Date: 2023-01-26
  • Job Type: Temporary
  • Job Ref: 15775

Job Title: PC Technical Support Associate
Type: 6-month Contract
Location: 1940 Argentina Road, Mississauga, ON, L5N
Target Start Date: January 9th 2023
End Date: 6 months after start date
Shift- Days/Hours: Support is from Monday to Friday 8:00 a.m. to 6:00 p.m. Likely shifts from 8 to 4:30 and then another from 9:30 to 6:00 p.m.
Work hours/Week: 40 (30 min lunch)
Pay rate: $27.00/hour


Responsibilities:

  • Provide first level support for diverse technical issues, such as troubleshoot and support existing hardware and software: desktops/laptops/tablets. Troubleshoot and support hardware peripherals: network printers, scanners, tablets, etc.

  • Support local and remote user base. Configure and install workstations/laptops and peripherals for new associates. Resolve assigned Helpdesk tickets within pre-determined SLA

  • Document steps to resolution. Act independently to resolve support calls and achieve a high percentage of incident resolution without escalation

  • Assist on projects that require Client Services and work with L2 in roll-out of new technologies and applications for the company

  • Advise and educate customers on procedural guidelines to ensure a complete solution to their technical or service questions Identify unique or recurring customer/technical problems

  • Provide input to management to prevent recurrence control and documentation of assets issued/received. Maintain and keep up to date all Service Now tickets assigned within a timely fashion.

  • Coordinate and work closely with Technical Coordinators in roll out of new technologies and applications for the company

  • Participate as a resource on department/corporate IT projects and communicate with team leads as required.


Qualifications:

  • CompTIA A+ required

  • Microsoft Certified Professional Designation preferred

  • Minimum 2 + year technical workstation/laptop support experience

  • Working knowledge of Windows 10 and MAC OS operating systems

  • Working knowledge of personal/MAC computers and troubleshooting techniques for software/hardware and network infrastructure

  • Ability to build and configure personal/MAC computers.

  • Knowledge of imaging systems (such as SCCM), anti-virus systems, Outlook/Exchange, VPN and wireless

  • Strong working knowledge of Microsoft Office suite of products

  • Ability to work independently, as well as, in a team environment

  • Strong desire to contribute to process improvement

  • Excellent customer service, verbal and written communication and interpersonal skills

  • Strong analytical abilities, ability to adapt quickly to new technologies and good technical documentation writing skills

  • Strong organizational skills, ability to prioritize, multi-task and work in a fast-paced environment

  • Someone who takes initiative and is a self-starter Bilingual in English and French an asset

  • Dell certification an asset

  • Knowledge of Apple/Macintosh systems a valuable asset