No customer likes unexpected interruptions to their business. The speed, reliability and cost of your response to interruptions in your customers’ IT systems determines the success of your business. Meet your customers’ expectations for service delivery and your business prospers. Smart ICT service providers use Service Level Agreements(SLAs) to ensure their customers’ expectations are always met.
DispatchUs will work with you and your customers to design and define a comprehensive SLA that meets their expectations for reliable technology, fits their budget and achieves your business goals.
The Benefits of a DispatchUs SLA
A good SLA clearly identifies expectations for service response, resolution and coverage parameters.