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Bilingual Deskside Support Technician

  • Location: Montréal
  • Salary: 26/h per hour

Posted Il y a 7 mois

  • Sector: IT Support & Tech
  • Working: On Site
  • Start Date: 2023-05-22
  • End Date: 2023-05-19
  • Job Type: Permanent
  • Job Ref: 15906

Job Title: Bilingual Deskside Support Technician

Type: Contract

Location: West Island In - 1000 place Jean-Paul Riopelle Montreal - H2Z 2B3

Duration: 10 Months with possibility of extension

Start Date: ASAP - replacing resource that was terminated

Days/Hours: Monday to Friday 8:00 AM to 4:00 PM / 9 AM to 5 PM
-100 percent on site

Hours/Week: 35

Pay Rate: $26.00/hour to $29.00/hour Term

The Bilingual Deskside Support Technician - is an intermediate position that performs tasks related to assisting employees with refreshing equipment and issuing new mobile phones. 


  • Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC’s, desktops, laptops, tablets and printers.
  • Provide support to client identified VIPs
  • Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.
  • Perform Install/Move/Add or Change (IMAC) activities
  • Prepare workstations for new employees
  • Coordinate recouping equipment when employees leave
  • Prepare workstations when refreshing hardware
  • Keep equipment inventory
  • Assist employees when refreshing equipment
  • Assist employee when issuing a new mobile phone.
  • Perform all assigned desk-side support activities
  • Display outstanding technical and professional services skills at all times
  • Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
  • Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair
  • Sometimes helping with AV related rooms
  • Understands and follows all documented service operations policies and procedures.
  • Other duties or certifications may be assigned to meet business needs
Requirements-Education and Experience: MUST HAVES
  • Typically requires technical school certification or equivalent of 3-5 years of relevant experience
  • Use Sharepoint, Intune and SCCM
  • Excellence in communication and customer-facing skills
  • Strong oral, written and interpersonal skills
  • Ability to follow instructions and processes with minimal instruction
  • Inventory (asset) management history
  • Desktop trouble shooting experience
  • Enterprise level job experience
  • Bilingual is a must have

Certifications and/or Qualifications:

  • Maintain all required OEM Certifications as directed by Management
  • Knowledge of relevant software and hardware systems
  • Understanding of ITIL methodologies
  • A+ certification is desired
  • May require additional customer-specific certifications or training as required