Job Type: 12 month-contract (possibility of extension)
Location: 2201 Eglinton Avenue West, Scarborough, ON
Shifts: Monday to Friday, 8:00am - 4:30pm
Pay Rate: $26.00 to $28.00/hour
Overview:
Provide Deskside Support to end users with their hardware, software, and networking technical issues
Responsibilities:
- Perform intermediate-to-advanced IMAC (installs, moves, add, changes) services: hardware rollouts, refreshes, and other hardware deployment related activities on PCs, laptops, printers, POS devices, etc.
- Perform intermediate-to-advanced deskside support services installing and troubleshooting hardware, software, and network related issues
- Handle software installation/support/upgrades
- Provide 1st/2nd level Help Desk support
- Perform basic LAN and internetworking related activities
- Communicate with customers to diagnose problem, establish E.T.A., and parts requirements
Qualifications:
- Must have a minimum of a Diploma from a recognized IT program
Have 3 – 5 years of deskside support experience - Have 3 – 5 years of IMAC experience doing hardware rollouts, refreshes, and other deployment related activities
- Have 3 – 5 years of break-fix experience
- Have strong internetworking and troubleshooting skills
- Have A+ certification & at least one certification from either Cisco or Microsoft
- May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, HP)
- Must be a self-starter and have the ability to manage multiple tasks
- Exceptional customer service skills
- Good communication skills
- Ability to work independently or as part of a team
- Ability to complete tasks effectively with minimal supervision
- Must be available to work flexible work schedules
- Ability to assist users with issues after their deployments (all deployments are zero-touch that were completed the night before).
- Proficient in Windows 7,10 /Office 2013