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Deskside Support Technician

  • Location: Toronto
  • Salary: 28/h per hour

Posted about 1 year ago

  • Sector: IT Support & Tech
  • Working: On Site
  • Start Date: 2023-05-15
  • End Date: 2023-05-02
  • Job Type: Temporary
  • Job Ref: 15891
Job Title:  Deskside Support Technician
Job Type: 12 month-contract (possibility of extension)
Location: 2201 Eglinton Avenue West, Scarborough, ON
Shifts: Monday to Friday, 8:00am - 4:30pm

Pay Rate: $26.00 to $28.00/hour

Provide Deskside Support to end users with their hardware, software, and networking technical issues

  • Perform intermediate-to-advanced IMAC (installs, moves, add, changes) services: hardware rollouts, refreshes, and other hardware deployment related activities on PCs, laptops, printers, POS devices, etc.
  • Perform intermediate-to-advanced deskside support services installing and troubleshooting hardware, software, and network related issues
  • Handle software installation/support/upgrades
  • Provide 1st/2nd level Help Desk support
  • Perform basic LAN and internetworking related activities
  • Communicate with customers to diagnose problem, establish E.T.A., and parts requirements

  • Must have a minimum of a Diploma from a recognized IT program
    Have 3 – 5 years of deskside support experience
  • Have 3 – 5 years of IMAC experience doing hardware rollouts, refreshes, and other deployment related activities
  • Have 3 – 5 years of break-fix experience
  • Have strong internetworking and troubleshooting skills
  • Have A+ certification & at least one certification from either Cisco or Microsoft
  • May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, HP)
  • Must be a self-starter and have the ability to manage multiple tasks
  • Exceptional customer service skills
  • Good communication skills
  • Ability to work independently or as part of a team
  • Ability to complete tasks effectively with minimal supervision
  • Must be available to work flexible work schedules
  • Ability to assist users with issues after their deployments (all deployments are zero-touch that were completed the night before).
  • Proficient in Windows 7,10 /Office 2013