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IT Support Technician

  • Location: Kitimat

Posted Il y a 11 mois

  • Sector: IT Support & Tech
  • Working: On Site
  • Start Date: 2023-07-03
  • End Date: 2023-05-31
  • Job Type: Temporary
  • Job Ref: 15913

Job Title: IT Support Technician

Type: Contract - renewable for 3 years 

Location: Kitimat BC

Duration: 12 months, chance to renew. 

Start Date: ASAP 

Days/Hours: Monday to Friday 9:30 AM to 5:00 PM 
- Some after hours and weekend work will be required 

Hours/Week:40

 

Responsibilities:

 

  • Perform IMAC (installs, moves, add, changes) services on hardware on desktops, laptops, tablets, flat panel monitors, printers, point of sale (POS) + peripherals, routers, firewalls, switches, access points, & servers

  • Perform desktop and COTS software installation/upgrades including staging & imaging

  • Provide break-fix services

  • Perform 1st, 2nd, or 3rd level deskside support services troubleshooting & remediating hardware, software and network related issues for end users & Executives (white glove)

  • Provide 1st, 2nd, or 3rd level help desk support for end users & Executives (white glove)

  • Perform LAN & internetworking related activities

  • Handle bench repairs & remedial maintenance

  • Deal with 3rd party IT vendors as required

  • Work in a Team Lead capacity as required

 

Knowledge, Skills, and/or Abilities Required:

 

  • 4+ years of hardware, software (Windows 7/10), end user support experience

  • Have advanced internetworking & troubleshooting skills

  • Must have a minimum of a Diploma from a recognized IT program

  • Have A+ certification & other IT industry certifications from CompTIA, Microsoft, Cisco, or other OEMS (Dell, Toshiba, Lenovo, HP, etc.)

  • Must be a self-starter and can manage multiple tasks concurrently

  • Good customer service skills

  • Good verbal & written communication skills

  • Ability to work independently or as part of a team

  • Ability to complete tasks effectively with minimal supervision

  • Able to supervise other IT technicians

  • Available to work flexible work schedules

IND2
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