Job Title: IT Support Technician
Type: Contract - renewable for 3 years
Location: Kitimat BC
Duration: 12 months, chance to renew.
Start Date: ASAP
Days/Hours: Monday to Friday 9:30 AM to 5:00 PM
- Some after hours and weekend work will be required
Hours/Week:40
Responsibilities:
Perform IMAC (installs, moves, add, changes) services on hardware on desktops, laptops, tablets, flat panel monitors, printers, point of sale (POS) + peripherals, routers, firewalls, switches, access points, & servers
Perform desktop and COTS software installation/upgrades including staging & imaging
Provide break-fix services
Perform 1st, 2nd, or 3rd level deskside support services troubleshooting & remediating hardware, software and network related issues for end users & Executives (white glove)
Provide 1st, 2nd, or 3rd level help desk support for end users & Executives (white glove)
Perform LAN & internetworking related activities
Handle bench repairs & remedial maintenance
Deal with 3rd party IT vendors as required
Work in a Team Lead capacity as required
Knowledge, Skills, and/or Abilities Required:
4+ years of hardware, software (Windows 7/10), end user support experience
Have advanced internetworking & troubleshooting skills
Must have a minimum of a Diploma from a recognized IT program
Have A+ certification & other IT industry certifications from CompTIA, Microsoft, Cisco, or other OEMS (Dell, Toshiba, Lenovo, HP, etc.)
Must be a self-starter and can manage multiple tasks concurrently
Good customer service skills
Good verbal & written communication skills
Ability to work independently or as part of a team
Ability to complete tasks effectively with minimal supervision
Able to supervise other IT technicians
Available to work flexible work schedules
IND2
#ZR