Job Title: Bilingual Deskside Support Technician
Type: Contract (12 months and renewable yearly up to 5 years)
Location: 800 Boul. Hymus, St-Laurent, QC, H4S 0B5
Duration: 12 months and renewable yearly up to 5 years
Start Date: ASAP
End Date: 1 year after the start date and renewable
Days/Hours: Monday to Friday, 8:00 AM to 5:00 PM (100% onsite)
Hours/Week: 40
Overview:
Provide Deskside Support to end-users with their hardware, software, and networking technical issues
Responsibilities:
• Perform intermediate-to-advanced IMAC (installs, moves, add, changes) services: hardware roll-outs, refreshes, and other hardware deployment-related activities on PCs, laptops, printers, POS devices, etc.
• Perform intermediate-to-advanced deskside support services installing and troubleshooting hardware, software, and network-related issues
• Handle software installation/support/upgrades
• Provide 1st/2nd level Help Desk support
• Perform basic LAN and internetworking-related activities
• Communicate with customers to diagnose problems, establish E.T.A., and parts requirements
Knowledge, Skills, and/or Abilities Required:
• Have 3 – 5 years of deskside support experience
• Have 3 – 5 years of break-fix service IMAC experience doing hardware roll-outs, refreshes, and other deployment-related activities
• Must be proficient in Windows 7/10/ Office 2013
• Have strong internetworking and troubleshooting skills
• Nice to have A+ certification & at least one accreditation from either Cisco or Microsoft
• May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, HP)
• Must be a self-starter and have the ability to manage multiple tasks
• Can act in a Team Lead capacity
• Exceptional customer service skills
• Good communication skills
• Ability to work independently or as part of a team
• Ability to complete tasks effectively with minimal supervision
• Must be available to work flexible work schedules
• Must have a minimum of a Diploma from a recognized IT program
• High-level skill set
• Outstanding people skills
• Self-starter, needs to be able to work on his/her own
• Able to assist users with issues