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Bilingual Deskside Support Technician

  • Location: Quebec

Posted 7 days ago

  • Sector: IT Support & Tech
  • Contact: Mansi Maheshwari
  • Duration (Weeks): 48.0
  • Start Date: 2022-06-27
  • Expiry Date: 16 July 2022
  • Job Ref: 15590

Job Title: Bilingual Deskside Support Technician

Type: Contract (12 months and renewable yearly up to 5 years)

Location: 800 Boul. Hymus, St-Laurent, QC, H4S 0B5

Duration: 12 months and renewable yearly up to 5 years

Start Date: ASAP

End Date: 1 year after the start date and renewable

Days/Hours: Monday to Friday, 8:00 AM to 5:00 PM (100% onsite)

Hours/Week: 40

Overview:
Provide Deskside Support to end-users with their hardware, software, and networking technical issues

Responsibilities:

• Perform intermediate-to-advanced IMAC (installs, moves, add, changes) services: hardware roll-outs, refreshes, and other hardware deployment-related activities on PCs, laptops, printers, POS devices, etc.

• Perform intermediate-to-advanced deskside support services installing and troubleshooting hardware, software, and network-related issues

• Handle software installation/support/upgrades

• Provide 1st/2nd level Help Desk support

• Perform basic LAN and internetworking-related activities

• Communicate with customers to diagnose problems, establish E.T.A., and parts requirements

Knowledge, Skills, and/or Abilities Required:

• Have 3 – 5 years of deskside support experience

• Have 3 – 5 years of break-fix service IMAC experience doing hardware roll-outs, refreshes, and other deployment-related activities

• Must be proficient in Windows 7/10/ Office 2013

• Have strong internetworking and troubleshooting skills

• Nice to have A+ certification & at least one accreditation from either Cisco or Microsoft 

• May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, HP)

• Must be a self-starter and have the ability to manage multiple tasks

• Can act in a Team Lead capacity

• Exceptional customer service skills

• Good communication skills

• Ability to work independently or as part of a team

• Ability to complete tasks effectively with minimal supervision

• Must be available to work flexible work schedules

• Must have a minimum of a Diploma from a recognized IT program

• High-level skill set

• Outstanding people skills

• Self-starter, needs to be able to work on his/her own

• Able to assist users with issues