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Bilingual Deskside Support Technician

  • Location: Quebec

Posted about 3 years ago

Job Title: Bilingual Deskside Support Technician

Type: Contract 

Location: 800 Boul. Hymus, St-Laurent, QC,, H4S 0B5

Duration: 12 months and renewable yearly up to 5 years

Start Date: ASAP

End Date: 1 year after start date and renewable

Days/Hours: Monday to Friday 8:00 AM to 5:00 PM
100 percent on site

Hours/Week: 40

Overview:
The Bilingual Deskside Support Technician - is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment.

Responsibilities:

  • Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC’s, desktops, laptops, tablets and printers.
  • Provide support to client identified VIPs
  • Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.
  • Perform Install/Move/Add or Change (IMAC) activities.
  • Perform all assigned desk-side support activities
  • Display outstanding technical and professional services skills at all times
  • Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
  • Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair
  • Understands and follows all documented service operations policies and procedures.
  • Other duties or certifications may be assigned to meet business needs
Requirements-Education and Experience:
  • Typically requires technical school certification or equivalent of 2-4 years of relevant experience

Certifications and/or Qualifications:

  • Maintain all required OEM Certifications as directed by Management
  • Knowledge of relevant software and hardware systems
  • Understanding of ITIL methodologies
  • A+ certification is desired
  • May require additional customer-specific certifications or training as required

Skills:

  • Excellence in communication, both in French and English and customer-facing skills
  • Strong oral, written and interpersonal skills
  • Ability to follow instructions and processes with minimal instruction
  • Must have IT inventory (asset) management history
  • Must have ServiceNow experience
  • Must have Desktop trouble shooting experience
  • Must have enterprise level job experience