Job Title: Bilingual Deskside Support Technician
Location: 1002 Sherbrooke Street West, Montreal, QC, H3A 3L6
Shifts: M-F - 8:00am - 4:30pm Duration: 12 months with possibility of extension
Pay Rate: $28-32/hour
Overview:
Provide Deskside Support to end users with their hardware, software, and networking technical issues
Responsibilities:
-Perform intermediate-to-advanced IMAC (installs, moves, add, changes) services: hardware roll-outs, refreshes, and other hardware deployment-related activities on PCs, laptops, printers, POS devices, etc.
-Perform intermediate-to-advanced deskside support services installing and troubleshooting hardware, software, and network related issues
-Tracking tickets open by Team and Service Desk
-Updating Service Now and Opening/closing tickets in Service Now
-Supporting over 2500 users (Team wise)
-
- Hardware
- Laptops/Desktops
- Desk phones/Cell phones
- Windows 10
- Office suite
- VPN
- Access card System
- Printers/MFD, follow up with Lexmark
-Provide 1st/2nd level Help Desk support
-Perform basic LAN and internetworking related activities
-Communicate with customers to diagnose problem, establish E.T.A., and parts requirements
Knowledge, Skills, and/or Abilities Required:
-Have 3 – 5 years of deskside support experience
-Have 3 – 5 years of IMAC experience doing hardware roll-outs, refreshes, and other deployment-related activities
-Have 3 – 5 years of break-fix experience
-Proficient in Windows 7,10 /Office 2013
-Experience in ticketing management preferable Service Now
-Have strong internetworking and troubleshooting skills
-Have A+ certification & at least one certification from either Cisco or Microsoft
-Must be bilingual – French and English
-Must be a self-starter and have the ability to manage multiple tasks
-Can act in a Team Lead capacity
-Exceptional customer service skills, Good communication skills
-Ability to work independently or as part of a team
-Ability to complete tasks effectively with minimal supervision
-Must be available to work flexible work schedules
-Must have a minimum of a Diploma from a recognized IT program
-High-level skill set, Outstanding people skills
-Self-starter needs to be able to work on his/her own
-Able to assist users with issues after their deployments (all deployments are zero-touch that were completed the night before).
#ZR