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Customer Service Help Desk (bilingual) preferred

  • Location: Markham

Posted 30 days ago

  • Start Date: 2024-08-15
  • Job Ref: 16116
Job Title: Customer Service Helpdesk Technician
Location: Hybrid; Markham, ON
Duration: 4-month contract; possibility of temp to perm offer

Days/HoursMonday to Friday, 8:30 AM-5 PM  
Rate: $26 to $28/hr T4 OR $32/hr Inc.

  • Perform intermediate-to-advanced IMAC (installs, moves, adds, changes) services: hardware rollouts, refreshes, and other hardware deployment-related activities on PCs, laptops, printers, POS devices, etc.
  • Perform intermediate-to-advanced deskside support services installing and troubleshooting hardware, software, and network-related issues
  • Handle software installation/support/upgrades
  • Basic Active Directory and SCCM Knowledge
  • Provide 1st/2nd level Help Desk support
  • Perform basic LAN and internetworking-related activities
  • Communicate with customers to diagnose problems, establish E.T.A., and parts requirements

  • Have 3 – 5 years of deskside support experience
  • Have 3 – 5 years of IMAC experience doing hardware rollouts, refreshes, and other deployment-related activities
  • Have 3 – 5 years of break-fix experience
  • Have strong internetworking and troubleshooting skills
  • Have A+ certification & at least one certification from either Cisco or Microsoft
  • May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, HP)
  • Must be a self-starter and have the ability to manage multiple tasks
  • Exceptional customer service skills
  • Good communication skills
  • Ability to work independently or as part of a team
  • Ability to complete tasks effectively with minimal supervision
  • Must be available to work flexible work schedules
  • Must have a minimum of a Diploma from a recognized IT program
  • High-level skill set
  • Outstanding people skills
  • Self-starter, needs to be able to work on his/her own
  • Able to assist users with issues after their deployments (all deployments are zero-touch that were completed the night before).
  • Proficient in Windows Office