Location: Hybrid; Markham, ON
Duration: 4-month contract; possibility of temp to perm offer
Days/Hours: Monday to Friday, 8:30 AM-5 PM
Rate: $26 to $28/hr T4 OR $32/hr Inc.
Responsibilities:
- Perform intermediate-to-advanced IMAC (installs, moves, adds, changes) services: hardware rollouts, refreshes, and other hardware deployment-related activities on PCs, laptops, printers, POS devices, etc.
- Perform intermediate-to-advanced deskside support services installing and troubleshooting hardware, software, and network-related issues
- Handle software installation/support/upgrades
- Basic Active Directory and SCCM Knowledge
- Provide 1st/2nd level Help Desk support
- Perform basic LAN and internetworking-related activities
- Communicate with customers to diagnose problems, establish E.T.A., and parts requirements
Qualifications:
- Have 3 – 5 years of deskside support experience
- Have 3 – 5 years of IMAC experience doing hardware rollouts, refreshes, and other deployment-related activities
- Have 3 – 5 years of break-fix experience
- Have strong internetworking and troubleshooting skills
- Have A+ certification & at least one certification from either Cisco or Microsoft
- May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, HP)
- Must be a self-starter and have the ability to manage multiple tasks
- Exceptional customer service skills
- Good communication skills
- Ability to work independently or as part of a team
- Ability to complete tasks effectively with minimal supervision
- Must be available to work flexible work schedules
- Must have a minimum of a Diploma from a recognized IT program
- High-level skill set
- Outstanding people skills
- Self-starter, needs to be able to work on his/her own
- Able to assist users with issues after their deployments (all deployments are zero-touch that were completed the night before).
- Proficient in Windows Office