Job Type: 6-month Contract
Location: Stratford, ON (100% onsite)
Hours: 21 hrs. (3 days per week, Tues/Wed/Thurs)
Rate: $45/hr Inc.
Shift Schedule: Tuesdays, Wednesdays, Thursdays, 8 PM to 4:30 AM
Orientation Period: 2 weeks, daytime hours (Mon–Fri, 9 AM to 5 PM)
Overview:
We are seeking a reliable and technically versatile Senior IT Support Specialist to provide on-site support for a client with a diverse infrastructure. The role begins with a daytime orientation period to familiarise with systems and stakeholders, followed by regular evening shifts. The ideal candidate will have a strong foundation in Windows Server administration, desktop support, and general networking, with the flexibility to assist across Tier 1–3 levels depending on the technology.
Responsibilities:
- Provide hands-on support for Windows Server environments (AD, DNS, DHCP, File Shares, FTP)
- Assist with basic Linux server tasks and monitoring
- Support virtualization platforms, specifically Scale Computing virtualization environments
- Troubleshoot and escalate issues related to NAS/SAN devices (Lenovo, Synology, Buffalo)
- Configure and maintain Windows desktops/laptops, coordinate hardware diagnostics and third-party repairs
- Assist with Wi-Fi troubleshooting and installation (Ruckus and general wireless networks)
- Document support activities and escalate complex issues as needed
Qualifications:
- 5+ years of IT support experience across desktop, server, and network environments
- Strong troubleshooting skills and customer service orientation
- Ability to work independently during evening hours
- Experience with ticketing systems and documentation
Preferred Certifications:
- Microsoft Certified: Windows Server Hybrid Administrator Associate
- Cisco Certified Network Associate (CCNA)
- Ruckus Certified Associate
- Scale Computing Certifications or Proof of Competency
- Linux Essentials (LPI) or CompTIA Linux+ (for basic Linux familiarity)
- ITIL Foundation (for structured support and escalation practices)