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Deskside Support Engineer

  • Location: Toronto

Posted 24 days ago

Job Title: Deskside Support Engineer
Location: Toronto, ON M5K 1J5
Duration:1 year with possibility of extension
Days/Hours: Monday- Friday from 830 am until 5 pm
Pay Rate: $28.00 – 30.00 /hour
Overview: 

Provide Deskside Support to end users with their hardware, software, and networking technical issues 

Responsibilities: 

•Perform intermediate-to-advanced IMAC (installs, moves, add, changes) services: hardware roll-outs, refreshes, and other hardware deployment related activities on PCs, laptops, printers, POS devices, etc. 

Perform intermediate-to-advanced deskside support services installing and troubleshooting hardware, software, and network related issues 

•Handle software installation/support/upgrades 

•Basic Active Directory and SCCM Knowledge 

•Provide 1st/2nd level Help Desk support 

•Perform basic LAN and internetworking-related activities 

•Communicate with customers to diagnose problems, establish E.T.A., and parts requirements 

Knowledge, Skills, and/or Abilities Required: 

•Have 3 – 5 years of deskside support experience 

•Have 3 – 5 years of IMAC experience doing hardware roll-outs, refreshes, and other deployment related activities 

•Have 3 – 5 years of break-fix experience 

•Have strong internetworking and troubleshooting skills 

•Have A+ certification & at least one certification from either Cisco or Microsoft 

•May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, HP) 

•Must be a self-starter and have the ability to manage multiple tasks 

•?Exceptional customer service skills 

•Excellent communication skills 

•Ability to work independently or as part of a team 

•Ability to complete tasks effectively with minimal supervision 

•Must be available to work flexible work schedules 

•Must have a minimum of a Diploma from a recognized IT program 

•High-level skill set 

•Outstanding people skills 

•Self-starter, needs to be able to work on his/her own 

•Able to assist users with issues after their deployments (all deployments are zero-touch that were completed the night before). 

•Proficient in Windows office  

Nice to Haves:  

Experience with  

  • Apple devices 

  • Audio/Video teleconference devices I

IND2