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Deskside Support Technician

  • Location: Toronto
  • Salary: 26/h per hour

Posted 12 months ago

  • Sector: IT Support & Tech
  • Working: On Site
  • Start Date: 2023-06-05
  • End Date: 2023-05-15
  • Job Type: Temporary
  • Job Ref: 15903

Job Type: 1-year contract with the possibility of extension
Job Title:  Deskside Support Technician
Location: 40 King St W, Toronto, ON
Hours: M-F - 8:30am - 5:00pm  
Pay Rate: $26-28/hour


Overview:
This individual will be providing onsite technical support for employees in Ecosystems (ecosystem is a grouping of 2-3 floors for 1 or more business lines that work together or have the same functions i.e., HR, technology teams etc.)

Responsibilities:

  • Resolve tickets opened by employees and the Service Desk team

  • Providing end-user support to 400 - 900 users as it relates to their hardware, laptops/desktops, Windows 10 and MAC devices, Office Suite, VPN, Access Card, Printers/MFDs and application install issues

  • Follow-up with users, scheduling repair appointments

  • Updating assets in Service Now database

  • Opening/closing tickets in Service Now

  • Perform intermediate-to-advanced IMAC (installs, moves, add, changes) services: hardware rollouts, refreshes, and other hardware deployment related activities on PCs, laptops, printers, POS devices, etc.

  • Handle software installation/support/upgrades

  • Provide 1st/2nd level Help Desk support

  • Perform basic LAN and internetworking related activities

  • Communicate with customers to diagnose problem, establish E.T.A., and parts requirements

Qualifications:

  • Must have a Diploma/Degree from a recognized IT program

  • A+ certification & at least one certification from either Cisco or Microsoft

  • A minimum of 3 to 5 years of deskside support experience

  • A minimum of 3 to 5 years of IMAC experience doing hardware rollouts, refreshes, and other deployment related activities

  • A minimum of 3 to 5 years of break-fix experience

  • Have strong internetworking and troubleshooting skills

  • Other vendor certifications from OEMs (Dell, Toshiba, Lenovo, HP) considered an asset

  • Must be a self-starter and have the ability to manage multiple tasks

  • Exceptional customer service skills

  • Good communication skills

  • Ability to work independently or as part of a team

  • Ability to complete tasks effectively with minimal supervision

  • High-level skill set

  • Outstanding people skills

  • Self-starter, needs to be able to work on his/her own

  • Able to assist users with issues after their deployments (all deployments are zero-touch that were completed the night before).

  • Proficient in Windows 10 and Mac devices