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Desktop Technician Level 2

  • Location: Calgary

Posted 4 months ago

  • Sector: IT Support & Tech
  • Contact: Tavia Delisser
  • Duration (Weeks): 2.0
  • Start Date: 2022-01-17
  • Expiry Date: 26 July 2022
  • Job Ref: 15403

Job Title: Desktop Support Technician – Level 2
Type: Contract
Location: Calgary, AB
Duration: 2 weeks
Start Date: Around January 17th - To be confirmed
End Date: 2 weeks after start date
Days/Hours: Monday to Friday/ 8:30 AM to 5:00 PM
Hours/Week: 37.5

Overview of Tasks

  • Deployment of Lenovo laptop and desktop equipment
  • Require 2 years technical experience to load pre-configured win 10 laptops and desktops with some data migration via a USB key tool
  • Work as part of the deployment team
  • Work under the guidance and feedback of Client/Local Ops team
  • Carry out PC refresh activity as per guidance of Client/Ops team
  • Tech reporting / work assignment to be done in accordance with assignment from Client
  • Work around handling machines delivery / unboxing
  • Device setup / reimage / deployment / machine handover to user / resolve any issues
  • Reporting / keep records / share regular updates on machine delivery to end users
  • Compliance and traceability is essential and hence process adherence is a must
  • Follow-up with user for refresh
  • Highlight to Local Ops/Client if users are experiencing issues with the refresh or having other challenges

Skills Sets

  • Ability to lift units out of box, follow the scripts and deploy and set up the unit, connecting to the cloud and network devices
  • Previous similar related experience
  • Microsoft Office/Win 10
  • Ability to trouble-shoot minor user issues
  • Professional, good interpersonal skills
  • Ability to communicate and deal with people
  • Good listener and follow instructions
  • Ability to read and write English
  • Timely adherence to providing feedback, reporting and filling out spreadsheet information
  • Be punctual and complete the refresh of the allocated units each day

Must Have

  • Fully Vaccinated with proof
  • Clean Police Check
  • Proven related experience to the Job activities