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FLM Technician (Langley)

  • Location: Langley

Posted 14 days ago

  • Sector: IT Support & Tech
  • Contact: Mansi Maheshwari
  • Duration (Weeks): 24.0
  • Start Date: 2022-07-05
  • Expiry Date: 21 June 2023
  • Job Ref: 15595

Job Title: IT Field Maintenance Technician (Langley)

Type: Contract - 6 month (possibility of extension)

Location: #1 -20701 Langley Bypass, Langley BC, V3A 5E8

Starts: July 5th 2022 (or sooner)

Ends: December 31st 2022 (6 months or longer)

Shifts: Rotational Shift work - Must be available 7 days a week between 7 AM to Midnigh. tPossible shifts once trained 12:00 -8:00 pm, 1:00 pm -9:00 pm or 2:00 pm -10:00 pm, 3:00 pm  to 11:00 pm etc.

Mandatory skills

  • Technician will be provided company's vehicle, however, selected candidates MUST have a clean driver's abstract
  • Must have technical diploma and 0- 6 month field experience
  • Be responsible for basic installation, maintenance, and repairs on equipment within an assigned territory—all while keeping customers completely assured and satisfied. (And in compliance with agreed upon Service Level Agreements, of course.)
  • Wield your manual skills and perform work on products like ATMs, POS systems, kiosks and workstations.
  • Assist in site preparation, including installation of cable, staging of equipment, and minor testing of equipment.
  • Be a guardian of all assets used in the delivery of customer services (that’s tools, software, vehicles, documentation, and intellectual property). Which means you’ll maintain stellar records and an appropriate parts inventory.
  • Capture customer information so that we can complete any invoicing and stay in contact to make sure we’re providing the best possible service.
  • Day to Day Task: De-install and install preconfigured
  • Mandatory requirement: Basic technical knowledge and reliable mid size vehicle – selected candidate will need to carry OLG POS equipment in vehicle
  • Swapping out defective units
  • Resetting ABM’s, clearing jams, paper, card jams etc,
  • Field experience an asset
  • POS an asset
  • Break Fix services to end client

PEOPLE DESCRIBE YOU AS:

  • Someone who just can’t help resolving problems before they start. We don’t know how you do it. But keep it coming. Because you’ll be a superstar when it comes to performing periodic preventative maintenance.
  • Driven to tackle any situation thrown at you, but also confident enough to ask for help when you need it. So if you’re ever feeling stuck in your role as a CE I, you’d always pull in the proper associate, team member, or territory manager who can help.
  • A stickler for record-keeping. Which comes in handy when you’re asked to log all customer calls and activity, plus track all expenses incurred in the delivery of services (like phone calls or driving).

YOU HAVE:

  • Amazing flexibility and a positive attitude. No. Matter. What. (We’re talking nights, weekends, overtime, flex shifts, and being on call to keep our customers happy.)
  • Your team in mind, even when you have to work solo.
  • A strong back. This position must require prolonged travel, rotating shifts, carrying and lifting tools and parts weighting up to 50 lbs., and bending, squatting, walking, standing and/or sitting for prolonged periods of time.
Standard tools- for example
Tools required, standard technicians tools:
- Side cutters
- Allen Keys
- Pliers
- Measuring Tape
- Multi-Bit Screwdriver
- 12.7/16 wrench or wrench set