Title: Inside Sales Representative
Location: Near Mississauga, Ottawa or Montreal Branch
Hybrid
Start Date: ASAP
Days/Hours: Monday to Friday 7:30 a.m. to 4:30 p.m.
Hours/Week: 40
Salary Range: $55,000.00 - $60,000.00
Commission: % on growth of current business paid quarterly
Vacation: 3 weeks
Benefits: Career Development and tuition reimbursement program, Health/Dental/Life Benefit programs, EAP Program, RRSP Program (company matches at 50% of whatever the employee contribute up to a maximum of $1000 each year.
Assessment: Cognitive and Behavioral to be done before first interview
Safety Express Ltd., an Aramsco Company, has been serving its clients in the Abatement, Restoration, Industrial Safety and Surface Preparation market for over 35 years.
Job Objective:
The Inside Sales Representative will be responsible for sales activities including lead generation, closing of sales for the assigned market as well as cultivating existing and building new relationships.
Responsibilities will also include order generation, upselling customers on opportunities, negotiating and ensuring the accuracy of orders through regular phone, video and email communication.
This individual will work collaboratively with team members, both in branch and across Canada for the team’s achievement of customer satisfaction, revenue generation and long-term company goals.
Key Responsibilities & Accountabilities:
The Inside Sales Representative will be responsible for sales activities including lead generation, closing of sales for the assigned market as well as cultivating existing and building new relationships.
Responsibilities will also include order generation, upselling customers on opportunities, negotiating and ensuring the accuracy of orders through regular phone, video and email communication.
This individual will work collaboratively with team members, both in branch and across Canada for the team’s achievement of customer satisfaction, revenue generation and long-term company goals.
Key Responsibilities & Accountabilities:
- Develop annual & monthly sales plan for assigned market and work with branch team to achieve plan, adapting weekly or monthly plan as market conditions change to ensure annual targets are met
- Develop strategies, action plans and proposals to engage new and existing customers in assigned markets, ensuring competitive pricing while maximizing profit, monitor and follow up on any changes to customer buying patterns
- Responsible for servicing all orders for existing and new customers, including determining customer needs, upselling every opportunity, advising of monthly promotions and ensuring product is located from alternative sources to achieve the sale
- Proactively outbound call customers to develop and provide a value added business relationship that will drive sales and margin growth
- Proven ability to sell via phone/ email/ zoom, effectively communicating our products and services
- Daily maintenance of CRM tool, which needs to include updated quality notes for each customer interaction
- Expected minimum of 30 daily customer interactions, including prospecting and current accounts in assigned territory
- Review open orders and back orders daily, following up with team members as appropriate
- Actively Searching Bid and tender opportunities and NMSO opportunities
- Communicative proactively, regularly and effectively with branch team to ensure customer needs are known and met
- Participate as a team member in all areas of the operation, sharing best practices and any branch specific successes with other branches and sales reps
- Participate in industry events and tradeshows, work collaboratively with marketing to develop promotions
- Be available 24/7 for your customers and participate in the afterhours customer support plan/schedule and open/close responsibilities with all branch team members
- Communicate new product and service opportunities to buyer for investigation
- Adhere to all company policies, procedures and company code of ethic
- Align with Regional Sales Manager on personal development plan and execution
- Travel to the United Sates may be required
- Assist with other projects/duties as required
Qualifications:
- Demonstrate consultative selling skills
- Previous industry and product knowledge in all areas of the business, abatement, restoration, general safety, thermal imaging, etc. is an asset, but at a minimum must show proactive ability to learn the various industries we serve and expand product knowledge to keep up with industry trends
- Experience in Restoration, Abatement, Construction, Surface Prep and Industrial Safety would be an asset
- Experience with Tecsys-Streamline, ERP system would be an asset
- Limited amount of travel will be required
- 3 years’ experience in outbound, proactive sales calls via phone/email/zoom.
- Experience in market development through telephone/email/zoom cold calls
- The ability to work in a fast paced environment managing multiple priorities
- Experienced with administrative sales functions (order entry, quoting, timely follow-up etc.)
- Experience working co-operatively with Sales and Operation Teams
- A self-starter that is extremely motivated
- Excellent verbal and written communication and organizational skills
- Bilingual in French and English will be an asset
- Proficient with excel, word and power point
- Team player, proactive communicator
Core Competencies:
- Customer Focus
- Communication
- Energy & Stress
- Mediating and Negotiating
- Problem Solving
- Adaptability/ Flexibility
- Result Focus
- Creative and Innovative Thinking
- Ethics and Integrity
- Accountability and Dependability
- Teamwork
- Competitive salary based on experience
- Incentive program (Commission) for sales & margin growth
- 3 weeks’ vacation
- Wellness Progream
- Growth opportunities
- Career Development and tuition reimbursement program
- Health/Dental/Life Benefit programs
- EAP Program
- RRSP Program
- CRM
- Excel intermediate level
- Bilingual
- PowerPoint
- Experience in Restoration, Abatement, Construction Surface Prep ad Industrial Safety
- Experience with Tecsys-Streamline (ERP system)
IND2