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IT Support Analyst

  • Location: Niagara

Posted 2 months ago

  • Sector: IT Support & Tech
  • Contact: Mithra Raveendran
  • Duration (Weeks): 12.0
  • Start Date: 2022-10-03
  • Job Ref: 15701

Job Title: IT Support Analyst
Type: Contract- 3 months (possibility of converting to a permanent role)
Location: Niagara on the lake (on site)
Hours:   Monday - Friday, 9 AM to 5 PM

Job Duties:
  • Resolves customers technical problems from IT Solution Hub email, phone, and in person inline with service level standards.
  • Logs and processes support calls. Installs and configures computer hardware, software, systems, networks, printers and scanners.
  • Conducts periodic system tests and deploys updates to applications, servers, and hardware
Experience Required:
  • A diploma/degree in computer sciences or related field
  • A minimum of 3 - 4 years of related work experience.
  • At least 2 years of experience with desktop and printer configuration
  • A minimum of 3 to 4 years of experience providing end-user support and troubleshooting Active Directory and Office 365 
  • PC/Server hardware, and software support experience
  • Experience troubleshooting Microsoft applications including Office, Project, as well as various programming, and related software applications