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Operations Manager

  • Location: Markham

Posted 2 days ago

  • Sector: Other Areas
  • Contact: Mansi Maheshwari
  • Duration (Weeks): 0.0
  • Start Date: 2022-07-11
  • Expiry Date: 17 July 2022
  • Job Ref: 15592

Position: Operations Manager


Location: Markham ON - 7400 Woodbine Ave Unit #1

Start Date: ASAP

Days/Hours: Monday to Friday 8:00 PM to 5:00 PM

Hours/Week: 40

Job Descriptions:

As part of the Operations Management Team the Operations Manager (OM) is an integral hands-on role responsible for all warehouse functions, processes and operational performance overseeing Inbound/Outbound operations, Inventory Management, site safety and facility maintenance. The OM reports into the Director of Operations and coordinates with various functions of the business including supply-chain and customer service teams to achieve business objectives and established KPI targets.

Duties and Responsibilities:

  • Responsible for overseeing all warehouse operations within the assigned distribution centres
  • Accountable for performance of all warehouse operations
  • Develop and enforce SOP and QSHE policies to align with operations strategy and goals
  • Lead a team of up to 20 people
  • Develop and implement strategic plans to improve process efficiency, order and inventory accuracy throughout warehouse operations
  • Analyze and manage reports for production, productivity, inventory and expense tracking
  • Ensure Quality and Safety (OH&S) standards are met throughout all warehouse operations
  • Fulfill all scheduled orders on time in full (OTIF / OTD)
  • Participate in key implementation projects for WMS integration and development
  • Manage inventory controls and processes to achieve accuracy and operations efficiency targets
  • Communicates at various levels of management to ensure customer expectations are met and operational challenges are resolved in a timely manner
  • Manages and approves all warehouse expenses including supplies and labour costs on budget
  • Coach, document and monitor employee performance. Prepare individual development and performance plans where necessary to help drive employee engagement and performance.
  • Drive continuous improvement through effective application of project management/Lean Six Sigma methods and concepts
  • Support the team through motivation and training to reach common goals and objectives
  • Other duties as assigned

Required Experience:

  • Demonstrated operations leadership experience in a fast-paced production environment
  • Managed at least 30 reports including full-time and temp
  • 4+ years management experience in a distribution environment
  • WMS / ERP implementation is an asset
  • Inventory management / compliance experience is an asset

Required Education:

  • Bachelor’s degree in Business, Operations, Manufacturing, Management or related field preferred or;
  • 2 years of additional management experience with a Diploma in Business, Operations, Manufacturing, Management or related field or;
  • 4 years of additional management experience in a related field

Skills & Qualifications:

  • Excellent written and verbal communication skills at all levels of management
  • Established team building, interpersonal and leadership skills
  • Ability to manage workload by effectively prioritizing tasks to meet expectations and deadlines
  • Proactive problem solving and analytical capabilities for data driven decision making
  • Solid understanding of Lean Six Sigma principles – Green Belt certification is an asset
  • Strong project management capabilities
  • Proven report preparation and data analysis
  • Working knowledge of QA and document control processes
  • Outstanding computer-based skills including: MS Excel, Outlook and WMS systems