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Retail Systems Support Technician

  • Location: Etobicoke

Posted 11 days ago

  • Sector: IT Support & Tech
  • Contact: Mansi Maheshwari
  • Duration (Weeks): 36.0
  • Start Date: 2022-05-23
  • Expiry Date: 09 June 2022
  • Job Ref: 15553

Title: IT Support Technician
Type: Contract
Target start date: ASAP
Duration: 9 months to a year (can be extended)
Hours: Mon-Fri 8:14 to 4:30 / 37.5 hr/week

Location : 5559, Dundas Street West, Etobicoke, M9B 1B9

Description:

  • Imaging computers, network switches, computer set up, configuration of various hardware POS equipment (scales, printers, registers, Self Checkouts, etc),
  • Level 2 support for Store Help Desk calls which could be on a rotational basis including weekend support (likely 1 every 4 weeks), remote support, IP telephony, paging systems
  • Travel to new and renovating stores to set up all IT equipment working closely with project managers, external vendors, as well as internal support teams
  • Work with blueprints to determine Moves/Adds/Changes and completion of work necessary. Project related work as necessary

Requirements

  • Minimum 2 year experience in providing onsite and remote support (Mobi/Soti)
  • Sound technical knowledge including networking
  • Knowledge of Meraki is an asset
  • Nice to have knowledge of Service Now ticketing system
  • Ability to read and understand blueprints
  • Excellent communication both verbal and written
  • Travel between stores using personal vehicle. Individual must have a car as there will be some travel (30% travel) within the GTA area between the office and the retail stores. Mileage will be paid @ $0.48 per km.
  • Customer Service skills and sound troubleshooting skills, can “think outside the box”
  • Must meet critical dates, ability to prioritize, good time management, organizational skills
  • Nice to have POS experience
  • Nice to have work experience in retail environment.
  • Must be quick learner, highly motivated and detail oriented.