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Second Level Maintenance Technician (SLM)

  • Location: Mississauga

Posted about 2 months ago

  • Sector: Other Areas
  • Working: On Site
  • Start Date: 2023-01-03
  • End Date: 2023-01-26
  • Job Type: Temporary
  • Job Ref: 15771
Title – First Level Technician
Type: Contract - 3 Months with probability of an extension
Number of positions: 1
Target start date - January 3rd, 2023
Location: 6865 Century Ave Mississauga ON L5N 2E2
Rotational Shift work - Must available 7 days a week between 8 AM and 10 PM (8 hours a day)
Mandatory Skills: Good communications skills
- Technician MUST have a car and will be driving between locations,
- Technicians will be compensated mileage - $0.40 per kilometer
- Technicians will swapping defective devices with working devices (POS, Lotto, ATMs), the technicians will be provided one week training on the equipment before being dispatched as a result they must be quick learners.

Responsibilities:

- Perform intermediate IMAC (installs, moves, add, changes) activities: hardware roll-outs, refreshes, and other hardware deployment related activities on PCs, laptops, printers, POS devices, etc.
- Perform deskside support services installing and troubleshooting of hardware
- Handle bench repairs (depot service) & remedial maintenance
- Respond/update/close calls from National Dispatch/Call Management Center
- Communicate with customers to diagnose problem, establish E.T.A., and parts requirements


Knowledge, Skills, and/or Abilities Required:

- Have at 6 months – 1 year of field service experience doing hardware roll-outs, refreshes, and other deployment related activities
- Have A+ certification
- Must be a self-starter and have the ability to manage multiple tasks
- Exceptional customer service skills
- Good communication skills
- Ability to work independently or as part of a team
- Ability to complete tasks effectively with minimal supervision
- Must be available to work flexible work schedules
- Must have a minimum of a Diploma from a recognized IT program
- Networking, Mechanical and ATM experience will be an asset


Standard tools- for example
Tools required, standard technicians tools:
- Side cutters
- Allen Keys
- Pliers
- Measuring Tape
- MultiBit Screw driver
- 12.7/16 wrench or wrench set
  • They work various and rotating shifts 7AM to Midnight, 7 days per week