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Senior Print Management-Global Print & Network Services

  • Location: Toronto

Posted 18 days ago

  • Sector: IT Support & Tech
  • Contact: Mithra Raveendran
  • Duration (Weeks): 100.0
  • Start Date: 2022-08-08
  • Expiry Date: 14 August 2022
  • Job Ref: 15616

Title: Senior Managed Print & Network Administrator
Position Type: 3-year Contract
Location: Toronto Office (Hybrid 1-2 days a month)
Site Address: 155 Wellington Street West
Start date: ASAP
End date: 3 years after start date
Pay rate: $32.00 to $35.00 hourly
Hours: Monday to Friday 9:00 to 5:00 PM

Position Overview:

The Global Technology Consultant (Global TC) will work with our client’s customers globally with the largest device installations in North America and offices in 30+ additional countries. This role is required to manage this highly secure and complex infrastructure project to support the deployment of devices and solutions and manage the configuration of over 30,000 devices globally. The position requires a strong background in project management, process, and process improvements for all on-going support processes. The Global Technical Consultant is responsible for technology testing, setup, and integration within the customer environment.



  • Owns customer print technical relationship develops & nurtures excellent customer satisfaction.
  • Grows understanding of customer at local & global level to analyze delivery requirements & contribute to customer strategic business plan.
  • Contact for print technical & tactical issues representing delivery of all services (all functions) to the customer manages performance metrics, reporting, escalation & communication.
  • Supports customer with timely, cost-effective delivery of KPI requirements identifying & recommending optimization while managing resources & resource coordination.
  • Maintains library (in ServiceNow) of knowledge management documents including bi-annual review for accuracy and timely submission when new issues arise.
  • Assures compliance with HP and customer's HR, PR, legal, financial, ethics and government related policies, strategies, and processes.
  • Coordination of HP Canadian Technical Consultants (onsite and offsite) for the customer supporting Fleet development projects; emerging BAU issues
  • Coordinates & liaises with customer helpdesk team to gain efficiencies for end user resolution, to provide feedback on quality and documentation for process improvements
  • Co-author the Technical components within the customer’s Standard Operational Procedure within sections of Fleet Development and Fleet Management Managed Print Services (MPS) processes.
  • Technical escalation accountability for managing, communicating, and resolving Director and Executive level issues as it related to the customer’s technical experience.
  • Manage performance of Technical MPS deliverables as per SOW expectations.
  • Weekly monitoring and reporting ServiceNow tickets.
  • Facilitate weekly onsite BAU HP Print Team meeting to review open tasks and provide guidance on next steps.
  • Escalate and liaise with appropriate RBC contacts on aging key deliverables.
  • Performance management; task prioritization and workload supervision.


Knowledge & Skills

  • Must be vaccinated and have vaccine passport when on site
  • Minimum 4 years + of related experience
  • Ability to effectively and proactively supervise technical resources, identifying & analyzing gaps & implementing corrective action plans.
  • Ability to build & manage strong customer relationship.
  • Influence & negotiation skills.
  • Ability to apply business management & financial concepts to analyze business needs.
  • Ability to prepare clear, concise and persuasive communications for multiple audiences, including demonstrating effective writing, presentation skills, listening actively and projecting a trustable image.
  • Ability to understand & analyze an issue or problem to implement a corrective action plan. Applies appropriate technical knowledge and methods to resolve business issues.
  • Ability to lead cross cultural, cross tower & cross business team for effective & efficient customer support.
  • Consistently applies Quality & Continuous Improvement Plans.
  • Ability to develop & present high impact message to customer.
  • Industry sector knowledge (finance, manufacturing, etc.).
  • Crisis & conflict management.