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Bilingual Deskside Support Technician

  • Location: Marieville

Posted 17 days ago

  • Sector: IT Support & Tech
  • Contact: Mansi Maheshwari
  • Duration (Weeks): 24.0
  • Start Date: 2022-05-16
  • Expiry Date: 03 June 2022
  • Job Ref: 15546

Job Title:  Bilingual Deskside Support Technician

Location: Marieville, QC

Address: 2115 Saint-Césaire Street, Marieville, Québec, J3M 1E5

Start Date: ASAP

End Date: 6 months from start date

Hours: Monday to Friday 8:00am to 5pm (2 days on site and 3 days remote) 

Job Description:

§ Troubleshoots and resolves any IT service issues related to operating systems and  end-user computing

§ Builds and implements  operating systems, and end-user workstations

§ Partners with the infrastructure team to troubleshoot and resolve network related issues

§ Follows the systems business impact assessment to prioritize system recovery in the event of a failure

§ Trains the technical support staff on solving common systems-related problems

§ Leverages optimization techniques to maximize the efficiency of all computer systems

§ Works with third-party vendors and consultants on developing system-specific skills

§ Performs Service Desk & Deskside Support responsibilities.

§ Complies with, supports, and company policies and procedures

§ Keeps the Senior Team informed of progress, issues, problems and successes

  • Build and maintain windows server both physical and virtual

Knowledge & Skills:

  • Bachelor’s in computer science, management information systems, or related field
  • More than three years of experience in relevant business systems, operating systems, and servers as a systems administrator or similar role.
  • Experience in light programming/scripting, project management of small initiatives, and troubleshooting
  • Advanced knowledge of Microsoft Office products, Active Directory, and Microsoft Exchange administration.
  • Working knowledge of networking concepts (e.g. Systems, Protocols, Directory Services)
  • Vmware
  • Windows Server 2008-2019
  • Mobile device support
  • Host/storage/backup environments