Type: Contract
Job Title: Level 4 Technician
Location: 1 Commerce Valley Dr E, Markham, ON Canada, L3T7X6
Start Date: ASAP (Can start as early as next week)
Term: 1 Month
End Date: November 30th, 2023- Possibility of extension through February 30th, 2024
Security Requirements: Tech will receive Badges from AMD
Hours/Week: 40
Hours of Work; Mon to Fri 8:00am to 5:00pm
Job Description:
- Perform IMAC (installs, moves, add, changes) services on hardware, routers, firewalls, switches, access points, & servers
- Provide break-fix services
- Perform LAN & internetworking related activities
- Handle bench repairs & remedial maintenance
- Deal with 3rd party IT vendors as required
- Work in a Team Lead capacity as required
- Unpacking systems following shipment/delivery
- Documenting asset serial numbers and key information
- Performing visual equipment checks and scheduled data center walkthrough
- Plugging in a console port for remote management
- Physically relocating (i.e. moving) an asset within the same data center
- Cabling assets (power, network, ILO, etc.)
- Performing media loading and handling per Customer instructions and Customer provided shipping materials
- Reviewing and/or relaying of system or console messages
- Performing visual inspection of devices to assess equipment status
- Performing visual inspection of a rack Power Distribution Unit (PDU)
- Report any malfunctioning or non-working equipment or other defective conditions at the Premises including the following: flickering or non-working lights; inoperative or malfunctioning
- Inform Customer of any sub-quality work practices or health and safety issues
- Install, Move, Add, Change, and De-install (IMACD)
Knowledge, Skills, and/or Abilities Required:
- 5+ years of hardware, software (Windows 7/10), end user support experience
- Have advanced internetworking & troubleshooting skills
- Must have a minimum of a Diploma from a recognized IT program
- Have A+ certification & other IT industry certifications from CompTIA, Microsoft, Cisco, or other OEMS (Dell, Toshiba, Lenovo, HP, etc.)
- Must be a self-starter and can manage multiple tasks concurrently
- Good customer service skills
- Good verbal & written communication skills
- Ability to work independently or as part of a team
- Ability to complete tasks effectively with minimal supervision
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